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Restructuring update

Exterior of USPS office building

The Postal Service will consolidate its districts, realign its Logistics and Processing Operations divisions, and offer a voluntary early retirement option to most eligible non-bargaining employees at its headquarters, headquarters-related, area and district offices.

Under a plan announced March 3, the organization’s 67 districts will be consolidated into 50. The new territories will align closely to state borders and provide familiar boundaries for employees and customers.

District managers have been selected to lead the 50 districts, including during this transition.

The marketing functions previously performed at the area and district levels will be centralized into the chief customer and marketing officer organization, including Consumer and Industry Affairs and the business mail entry units.

In May, the district retail functions will be centralized into the headquarters Retail and Delivery Operations function. In the interim, the retail teams will be assigned under one of the 50 district managers.

Additionally, the Postal Service will create a 13th division for Logistics and Processing Operations.

Logistics will be organized into four regions — each geographically aligned to one retail and delivery area — and divided into three or four divisions for a total of 13. No division or region will span more than one area.

Processing Operations will be organized into two regions — each geographically aligned with two retail and delivery areas — and divided into six or seven divisions for a total of 13.

The Postal Service is offering the early retirement option to encourage more voluntary separations and help complete needed organizational changes with minimal disruption to the workforce. The offer will not include a separation incentive.

USPS will email the voluntary early retirement offering option to eligible employees on March 4, in addition to sending a hard-copy notification to home addresses via First-Class Mail.

Employees who decide to accept the offer can apply by completing and submitting the required documents by April 16; the retirements will take effect April 30.

For eligible employees who decide not to accept the voluntary early retirement offer, no response is required.

The Voluntary Early Retirement LiteBlue page has details on the offering, while the Organizational Changes LiteBlue page has restructuring timelines, career planning resources and more.

The district consolidations and Logistics and Processing Operations realignment are part of phased changes that the Postal Service began last summer and continued in the fall to improve the organization’s ability to operate efficiently and better serve customers.

During the next two months, USPS will complete its staffing changes for the final phase of this restructuring. The announcement of the final structure and staffing is planned for May.

The organization will continue to provide regular updates to employees about these organizational changes. In addition, new pages will be added to Blue and LiteBlue to provide information to employees.

The Preparing for Change — Employee Support Blue page also has information about the organizational changes, including timelines, guidance for leading and navigating change, career planning resources, and voluntary early retirement and general retirement information.

“These organizational changes will strengthen our mission and commitment to serve the American people by improving efficiency and streamlining decision making throughout the organization,” Postmaster General Louis DeJoy wrote in a March 3 message to employees.

“By bringing better operating and business strategies along with greater investment, we can strengthen our public service mission, achieve service excellence, and place the Postal Service on a path toward financial sustainability.”

Derring-do-gooders

A Postal Service employee from Colorado who defended a customer and her baby from a knife-wielding assailant has been named the 2020 National Hero of the Year by the National Association of Letter Carriers (NALC).

In lieu of its annual fall luncheon, delayed because of the coronavirus pandemic, NALC is using its social media platforms to promote the heroic and humanitarian acts of Grand Junction, CO, Letter Carrier Pedro Mendoza and others.

At the time of Mendoza’s harrowing incident, he said he had a clear message for the suspect: “I’m not going to let you go and hurt anyone on my route.”

NALC also named three regional heroes: Chyanne Fauntleroy of Garden Grove, CA, who found two missing girls in separate incidents; Sydney Rodgers of Buffalo, NY, who came to the aid of an assault victim; and Gerald Soileau of Lafayette, LA, who leapt into action when a plane crashed outside a Post Office.

Matthew King of Champaign, IL, received the Carrier Alert Award for leading two adults and three children to safety after noticing their house was on fire.

The Unit Citation Award went to Eric Beu and Mark Simone of Oklahoma City, who were traveling for work when they helped a blind man stranded in Minneapolis get home safely to Chicago.

NALC also recognized Jerry Giesting of Cincinnati as Humanitarian of the Year for his work with Brad’s Blessings, a charity he founded in memory of his son, who died of cancer in 2016.

The union’s recognition program for heroism and community service dates back to 1974.

Share your feedback at uspslink@usps.gov. Your comments could be included in the “Mailbag” column.

Home defense

The Postal Service is reminding employees who are working from home due to the coronavirus pandemic to always keep the organization’s electronics and sensitive information secure.

In addition to maintaining a clean, organized and dedicated workspace, you should adhere to these three guidelines:

• Secure. If you don’t have a laptop cable lock, secure your USPS-issued laptop in a closed file cabinet or a location out of plain sight. Never leave postal devices unattended in vehicles.

• Lock. Don’t allow children, friends or family to use any USPS-issued device. On computers, press the “Windows” and “L” keys simultaneously to lock the screen.

• Store. Keep all sensitive documents in a private, secure location. If sensitive documents are no longer needed, promptly shred and dispose of them properly.

If postal-issued devices or hard-copy files containing sensitive, sensitive-enhanced or critical information are lost, missing or stolen, alert your manager immediately, email the CyberSecurity Operations Center and call the Postal Inspection Service at 877-876-2455.

News Briefs

Scanning snapshot

Scanning snapshot. A snapshot of Postal Service scanning data shows the national rating was 95.62 percent during the week ending Feb. 26, down 1.56 percent from one week earlier.

The data was collected March 3.

Central led the four areas with a rating of 96.28 percent, while Southern ranked last with a 94.62 percent rating.

Among the 67 districts, Western Pennsylvania, part of Atlantic Area, ranked first with a 97.61 percent rating, while Caribbean, part of Southern Area, ranked last with an 87.19 percent rating.

Scanning data allows customers to track their mail and packages, which helps USPS deliver excellent service, boost loyalty and drive revenue.

To see the latest data, go to the Informed Visibility website and select “Customer Experience,” followed by “DES 2 Scan Performance.”

Don’t be a mule. Postal Bulletin’s Feb. 25 edition features an overview of the Postal Inspection Service’s efforts to combat money mules.

The publication also has the latest updates to USPS policies, procedures and forms.

Got news? Email your submissions to uspslink@usps.gov.