Jeff Walker, a Pleasanton, CA, retail associate, recently used the Clerks Care program to generate almost $100,000 in new USPS revenue.
A lead from a California employee has resulted in a shipping deal worth nearly $100,000 for the Postal Service.
Jeff Walker, a retail associate in Pleasanton, knew of a clothing company that was shipping through a competitor.
He submitted a lead through Clerks Care, a program that allows retail associates, call center agents, and machine and distribution clerks to pass on sales leads.
Joshua Javaheri, a Bay-Valley District business development specialist, and Eva Ng, a field sales representative, followed up with the company. They closed a deal for $99,996 in new estimated annualized revenue for the Postal Service.
Sales generated from Clerks Care leads count toward the USPS Power of One campaign to raise revenue through sales leads from employees.
“Jeff knew of this customer and its shipping needs from a past job,” said Mary Anderson, small-business engagement director at USPS headquarters in Washington, DC. “If you remember any detail from a past interaction, that information could result in a sale. In Jeff’s case, a nearly six-figure sale.”
The Postal Service is encouraging as many employees as possible to submit at least one lead through any of its six lead programs by Sept. 30. The Small Business Sales team is tracking program participation rates through its weekly “Drive to 35” downloadable report.
The Small Business and Lead Generation Programs Blue page has more information about Clerks Care and the other employee lead programs: Business Connect, Customer Connect, Mail Handlers, Rural Reach and Submit a Lead.