Streamlined service

The Postal Service will soon introduce an online portal to help expedite service inquiries sent by consumers to U.S. lawmakers and their staffers.

The Congressional Inquiry Portal, slated to debut in May, will feature a user-friendly interface that streamlines the process for resolving inquires, while replacing the need for follow-up phone calls and emails.

Here’s how it will work:

• Congressional staffers will create an account on the portal in order to submit service inquiries on behalf of constituents. The staffer will then receive a confirmation email that includes a service request reference number.

• The requests will then be routed to the Postal Service’s Customer 360 platform, also known as C360, where managers can respond and take steps to resolve the issues.

The Congressional Inquiry Portal will also contain dashboards that generate reports.

“The Postal Service values every customer, and we want to provide a timely response to every individual who contacts us to address a service-related issue. Our new Congressional Inquiry Portal will be an important tool in our efforts to ensure we’re delivering the excellent service that each customer deserves, and we’re excited and proud to share this new technology with our congressional partners,” said Tammy Edwards, the Postal Service’s acting consumer advocate, whose office manages the portal.

The Postal Service is providing area marketing managers, district managers, and district consumer and industry contact managers with training on how to use the portal and how it routes service requests to C360.

The training offers an overview of the portal, steps for submitting service requests, best practices for training staffers and more.

The next training sessions, conducted via Zoom, are scheduled for April 13 at 11 a.m. and 2 p.m. Eastern time.

New design

The Postal Service is reminding employees about a new Click-N-Ship label design that features an updated marking in the upper right-hand corner.

Customers can bring mailpieces with these labels, which debuted last summer, to Post Offices and other sites. The labels are legitimate and should be handled in the same manner as other Click-N-Ship labels.

Labels with existing evidence of postage barcodes are still generated by Click-N-Ship and are still valid.

The updated design may appear on all types of Click-N-Ship labels, which include Priority Mail Express, Priority Mail, First-Class Package Service, First-Class Package International Service, USPS Retail Ground, Global Express Guaranteed, Priority Mail Express International and Priority Mail International labels.

Lose contact

Starting April 9, Postal Service employees who use government-issued Citibank GSA SmartPay 3 travel cards will automatically receive a contactless version when their current ones expire.

Contactless payment cards allow purchasers to pay for items by tapping — rather than swiping or inserting — cards on a merchant’s contactless-enabled card reader.

The contactless feature helps secure cards by making them less vulnerable to devices such as skimmers, which criminals install on point-of-sale or self-service card readers to capture a cardholder’s personal information.

Each Citibank GSA SmartPay 3 card has a contactless symbol — which resembles a Wi-Fi icon pointing right — indicating it’s enabled for contactless payments.

When paying for an item, the purchaser taps the GSA SmartPay 3 card on the merchant’s contactless-enabled card reader to complete the transaction.

The cards can also be used normally in stores without contactless payment.

The GSA SmartPay 3 website has a video and FAQs with additional information.

Sustainability success

The Postal Service is seeking nominations for its refreshed USPS Sustainability Excellence Awards, which honor areas, districts, facilities and teams that help foster sustainable workplaces.

This year, one winner will be selected from each of the eight organizations overseen by the Postal Service’s executive leadership team:

• Chief Retail and Delivery Officer Kristin Seaver
• Chief Logistics and Processing Operations Officer Isaac Cronkhite
• Chief Commerce and Business Solutions Officer Jakki Krage Strako
• Chief Technology Officer Scott Bombaugh
• Chief Information Officer Pritha Mehra
• Chief Customer and Marketing Officer Steve Monteith
• Chief Financial Officer Joe Corbett
• Chief Human Resources Officer Doug Tulino

Among these eight honorees, one will be chosen for the ultimate prize: the Postmaster General Sustainability Excellence Award.

The Sustainability Blue page has more information, including a list of criteria, a downloadable nomination form and instructions.

The deadline to submit nominations is May 21.