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Goodwill act

Mail handler’s tip leads to big deal

So Yeon Kim, a Dallas mail handler, used an employee sales lead program to help generate new revenue for USPS.

A sales lead from a Texas employee has resulted in a shipping deal worth more than $200,000 for the Postal Service.

So Yeon Kim, a mail handler at the North Texas Processing and Distribution Center in Dallas, knew of a company that ships customized meals.

She submitted a lead through the Mail Handlers program, which allows mail handlers to pass on information about businesses they think could benefit from USPS products and services.

Jenny Yoo, a Dallas District business development specialist, and Ron Williams, a fields sales representative, followed up with the customer. They closed a shipping deal for $210,852 in new estimated annualized revenue for the Postal Service.

Sales generated from Mail Handlers leads count toward the USPS Power of One campaign to raise revenue through sales leads from employees.

“Thanks to So’s goodwill and appreciation for her customer, she was able to recognize an opportunity to help her customer and get them into the right hands,” said Mary Anderson, small-business engagement director at USPS headquarters in Washington, DC.

The Postal Service is encouraging as many employees as possible to submit at least one lead through any of its six lead programs by Sept. 30. The Small Business Sales team is tracking program participation rates through its weekly “Drive to 35” downloadable report.

The Small Business and Lead Generation Programs Blue page has more information about Mail Handlers and the other employee lead programs: Business Connect, Clerks Care, Customer Connect, Rural Reach and Submit a Lead.