Sales training

A new HERO course on the Expedited Packaging Supplies Application is now available for USPS sales employees.

The application is used to process all specialized packaging orders.

PS Form 4004-SP, Specialized Packaging Order Form, is no longer acceptable for making requests for specialized packaging supplies.

The one-hour course, Expedited Packaging Supplies Application, recently became available on the HERO platform. The course number is 2021MKTG5059CR03.

The course consists of two modules:

• Module 1 outlines the specialized packaging program and requirements and details the initial setup process required to access the application.

• Module 2 highlights how to enter an order, update customer information and run reports.

Employees must pass the course with a score of 80 percent or higher in order to gain access to the Expedited Packaging Supplies Application to order specialized packaging supplies for customers.

For additional information or to provide feedback, send an email to