A new HERO course on the Expedited Packaging Supplies Application is now available for USPS sales employees.
The application is used to process all specialized packaging orders.
PS Form 4004-SP, Specialized Packaging Order Form, is no longer acceptable for making requests for specialized packaging supplies.
The one-hour course, Expedited Packaging Supplies Application, recently became available on the HERO platform. The course number is 2021MKTG5059CR03.
The course consists of two modules:
• Module 1 outlines the specialized packaging program and requirements and details the initial setup process required to access the application.
• Module 2 highlights how to enter an order, update customer information and run reports.
Employees must pass the course with a score of 80 percent or higher in order to gain access to the Expedited Packaging Supplies Application to order specialized packaging supplies for customers.
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