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Tulino appointed DPMG

Portrait of smiling executive

Douglas Tulino, a 41-year veteran of the Postal Service, has been appointed deputy postmaster general, reporting directly to Postmaster General Louis DeJoy.

The appointment was announced May 12 and took effect immediately. Tulino, who also becomes a member of the USPS Board of Governors, will continue in his current role as chief human resources officer (CHRO).

Tulino assumes the role as the Postal Service continues to implement Delivering for America, the 10-year plan unveiled March 23 to restore service excellence and financial sustainability.

As deputy postmaster general and CHRO, Tulino will work to ensure the organization’s culture, talent, labor relations and leadership development contribute to the successful implementation of Delivering for America. Tulino will also play a key leadership role in ongoing stakeholder outreach.

“As we have been sharing our vision for a more vibrant U.S. Postal Service, Doug has been a key player, providing thoughtful leadership as we have worked collaboratively with our stakeholders to advance our plans for growth, high performance and financial sustainability,” DeJoy said.

“His capacity for listening and problem-solving, as well as his deep knowledge of the opportunities and challenges before us, have earned him the trust of many. Now as deputy postmaster general and CHRO, he will play a pivotal role in ensuring the Postal Service has the culture, talent and stability necessary to become the high-performing service organization it aspires to be. This appointment emphasizes our commitment to our workforce and to the initiatives in the Delivering for America plan that are designed to make the Postal Service a great place to work for all of our employees.”

Last November, Tulino became chief human resources officer, overseeing all aspects of human resources for the Postal Service’s 644,000-member workforce.

As deputy postmaster general, Tulino will continue to oversee Labor Relations, Human Resource Management, Organizational Development, Compensation and Benefits, Learning and Development, Recruiting and Hiring, and human resources technology.

In addition, Tulino will serve as the sponsor of the Executive Diversity Council that is chaired by DeJoy.

In 2005, Tulino began more than 15 years of service as labor relations vice president.

In that role, he was responsible for overseeing contract negotiations, collective bargaining, grievance and arbitration administration, consultation with management associations, compensation and benefits for Executive and Administrative Schedule employees, and maintaining organizational compliance with employment-related statutory and regulatory mandates.

During his tenure as labor relations vice president, Tulino earned the trust and respect of the leadership of the USPS unions and management associations as they worked together during difficult times to achieve positive solutions and mutual successes.

The news release has more information.

Kansas City and the chief

Postmaster General Louis DeJoy visited Kansas and Missouri late last month, stopping — and sometimes shopping — at Post Offices, plants and other facilities.

His first stop was the Kansas City, KS, Surface Transportation Center, followed by the Shawnee Mission Main Post Office in Mission, KS. In both locations, DeJoy addressed workers and fielded questions.

He provided an overview of Delivering for America, the Postal Service’s new 10-year plan, and discussed how USPS can play off its strengths to move forward.

“We are the most trusted organization,” he said. “I want us to be the most used.”

Next, DeJoy headed to the Kansas City Network Distribution Center and then into Missouri to see the local processing and distribution center. He fielded questions and toured both sites.

At his next stop — SubTropolis, a 55-million-square-foot artificial cave in Kansas City that is home to the Stamp Fulfillment Center — the Postmaster General was accompanied by William D. Zollars, a member of the USPS Board of Governors.

DeJoy chatted with a delighted Gail Davis, a stamp fulfillment services clerk, and gave her a challenge coin. “After 35 years, this is the best gift I have ever gotten,” Davis said.

Vault Clerk Victor Murphy hopped off his forklift and asked to take a photo with the Postmaster General.

“I’ve been here for a long time, and this was special,” Murphy, a 31-year employee, said. “Probably the top moment of my career.”

He, too, was the happy recipient of a challenge coin.

Missouri’s Platte City Post Office was the final stop, where DeJoy spoke with workers and chatted with customers before heading to the counter to buy stamps.

“It was such a privilege to meet the Postmaster General,” Platte City Postmaster Kelly Taylor said.

DeJoy was pleased with his visit, as well.

“I really enjoyed my time,” he said.

Postal Pulse

USPS is conducting its latest Postal Pulse employee survey from May 11-June 11.

The annual survey allows employees to share observations about their work environments, providing the organization with feedback to make positive changes and improvements.

“Now more than ever, the Postal Service wants to hear from its employees,” said Diane Gagne, the organization’s acting engagement programs manager. “The Postal Pulse survey is a way for every employee to say what’s on his or her mind and provide candid feedback.”

Here’s what you should know about this year’s survey:

• You have three ways to complete the Postal Pulse. Beginning May 11, nonbargaining employees will receive an email from Gallup that will contain a link to a secure survey site.

Bargaining employees will receive the survey at work and at home, also beginning May 11. If you receive the survey at home, you can bring it to work and receive time to complete it on the clock.

All employees can complete the survey on LiteBlue, using personal or work computers. You’ll need your ID number and password to log in.

• The survey has 14 questions — including a new one. Gallup, an international research organization, conducts the survey, which consists of several questions that ask employees to rate their engagement levels on various topics using a scale of 1 to 5.

Last year’s Postal Pulse identified the need for more quality conversations among team members and their leaders, so this year’s survey features a new question: “My immediate supervisor has recently spent one-on-one time with me to discuss my workplace needs.”

The survey also includes a comment box that allows you to provide feedback on recent positive changes in your workplace.

• The Postal Pulse is confidential. Individual survey responses will remain confidential, although feedback submitted through the comments box will be categorized and shared with USPS leadership.

In addition to providing the organization with data to make workplace improvements, the Postal Pulse results are used for a variety of other programs, including certified engaged teams, a special form of recognition that has been given to more than 2,600 postal teams; and Engagement Most Valuable Player, a program that has recognized more than 6,000 bargaining unit employees.

If you have questions about the Postal Pulse survey or want more information, email the Employee Engagement team at

Road-mapping retirement

Online courses on leveraging the offerings of the Thrift Savings Plan (TSP) to best meet your retirement goals are available to all federal employees this month and next.

Here’s an overview of the courses and when they’ll be offered (all times are Eastern):

• TSP to Retirement and Beyond (parts I and II): This presentation is most relevant for employees within 5-10 years of their planned retirement. The course is four hours with a break. May 18 at 8 a.m. and June 2 at noon.

• TSP Pre-Separation: This course is designed to give late-career employees and service members the tools they need to make smart decisions with their TSP savings as they prepare to retire. This course is 2 hours, 30 minutes. May 19 at 1 p.m., May 26 at 8 a.m., June 15 at 1 p.m. and June 30 at 10 a.m.

• TSP A to Z: This course covers every aspect of TSP participation, including the benefits of savings, traditional versus Roth contributions, investments, loans and post-separation withdrawals. This is a four-hour course. May 20 at 11 a.m. and June 16 at noon.

• TSP Early to Mid-Career: This course focuses on what early and mid-career employees and service members can do to take full advantage of the TSP. This course is 2 hours, 30 minutes. May 25 at 9 a.m., June 3 at 8 a.m. and June 17 at noon.

The courses are offered by the Federal Retirement Thrift Investment Board’s Office of Communications and Education.

Preregistration is required. To register, go to

Participation is voluntary. Postal Service nonexempt employees may only participate off the clock or during authorized breaks.

All dates and topics are subject to change or cancellation. For questions regarding the courses, email

News Briefs

Scanning snapshot

Scanning snapshot. A snapshot of Postal Service scanning data shows the national rating was 96.82 percent during the week ending May 7, down almost one-third of a point from one week earlier.

The data was collected May 12.

Central led the four areas with a rating of 97.1 percent, while Atlantic ranked last with a 96.58 percent rating.

Among the 50 districts, California 1, part of Western Pacific Area, ranked first with a 97.84 percent rating, while Puerto Rico, part of Southern Area, ranked last with a 91.44 percent rating.

To see the latest data, go to the Informed Visibility website and select “Customer Experience,” followed by “DES 2 Scan Performance.” Postal Service employees must request Informed Visibility access through eAccess.

Blog post. Postal Posts, the USPS blog, has an entry this week about the Grow Your Business Day events being held at Post Offices across the nation this month.

Mary Anderson, the Postal Service’s small-business engagement director, wrote the piece.

New council members. Last week, the National Postal Museum announced four appointments to its Council of Philatelists: Ann Dunkin, chief strategy and innovation officer at Dell Technologies; Scott Guthrie, a Microsoft vice president; Yamil H. Kouri, an oncologist and hematologist; and financier Edmund Truell.

Dunkin, Guthrie and Kouri are stamp collectors.

Besides advising on stamp collection matters, the council promotes the museum’s mission and helps to strengthen its financial base. Members are appointed by the Smithsonian’s Board of Regents.

What’s in the box? Postal Bulletin’s May 6 edition has a preview of Mailbox Improvement Week, which begins May 16, along with the latest updates to USPS forms, policies and procedures.

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