PFSC updates

The Postal Service has updated the Premium Forwarding Service Commercial (PFSC) application to better serve business customers.

Customers can now create hundreds of PFSC requests at once by using the application’s “Multiple Requests” option.

The option features a template that customers can use to upload up to 500 PFSC requests from a csv — or comma-separated values — file.

The update also added filters to the “My Requests” and “My Events” tabs that make it easier for customers to quickly search for specific requests and events.

PFSC allows commercial customers to use Priority Mail Express or Priority Mail to temporarily forward mail in bulk on a daily, weekly or monthly basis to a new domestic business address.

Banks, advertising agencies, direct marketing companies and other businesses with multiple locations are increasingly using PFSC because the service makes it easier to receive mail at a single address.

To use PFSC, customers must establish a USPS Business Customer Gateway account.

Post Offices are encouraged to stock up on shipping supplies to better serve PFSC customers.

Out and about

A referral from an Alabama Postmaster has led to a shipping deal worth more than $340,000 for the Postal Service.

While on rounds with a carrier, Natalie Chapman of Daleville noticed a competitor’s truck picking up packages at a business that sells themed T-shirts, clothing and gifts.

Chapman decided to stop and talk with the owner of the business. After returning to her Post Office, she submitted a lead through the Business Connect program, which allows Postmasters, managers and supervisors to initiate discussions with customers about USPS products and services.

Shanek Madison and Lisa Mitchell, Alabama-Mississippi District business development specialists, and Priscilla Heffernan, field sales representative, followed up with the customer.

They closed a shipping deal worth $342,345 in new estimated annualized revenue for the Postal Service.

Sales generated from Customer Connect leads count toward the USPS Power of One campaign to raise revenue through sales leads from employees.

“Opportunities to interact with our customers don’t just take place inside Post Offices,’” said Mary Anderson, small-business engagement director at USPS headquarters in Washington, DC. “When local Post Office leaders are out in their communities, opportunities often present themselves. Natalie saw such an opportunity, which helped a customer and the Postal Service.”

USPS is encouraging as many employees as possible to submit at least one lead through any of its six lead programs by Sept. 30. The Small Business Sales team is tracking program participation rates through its weekly “Drive to 35” downloadable report.

The Small Business and Lead Generation Programs Blue page has more information about Business Connect and the other employee lead programs: Clerks Care, Customer Connect, Mail Handlers, Rural Reach and Submit a Lead.

New home

The Postal Service is moving eTravel from eAccess to ARIS, the organization’s new platform for accessing USPS digital resources.

Beginning Wednesday, June 23, requests for access to eTravel through eAccess will no longer be available.

Effective Monday, June 28, all new eTravel requests or modifications must be made through ARIS.

The new platform can be accessed by typing “ARIS” in the search bar on the Blue homepage. A link under “Essential Links” will also be added.

The ARIS Blue page has information on how to use the platform and FAQs.

ARIS — short for Access Registration and Identity Services — will effectively replace eAccess, which was launched 23 years ago and uses legacy technology that is costly to maintain and increasingly vulnerable to security threats.

In addition to eTravel, other applications — including TACS and eRMS — will move to ARIS this year.