A Hayward, CA, letter carrier’s conversation with a customer has resulted in a shipping deal worth more than $1 million for the Postal Service.
Oscar Dominguez noticed a customer was using a competitor for shipping. He learned from the owner of the paper products supply company that she was paying enormous shipping charges.
After returning to his Post Office, Dominguez passed on the information through Customer Connect, a joint program with the National Association of Letter Carriers that encourages carriers to identify sales opportunities for USPS.
Tript Kang, a California 2 District business development specialist, and Harry Young, a shipping solutions specialist, followed up with the customer.
They closed a shipping deal worth $1.05 million in new estimated annualized revenue for the Postal Service.
Sales generated from Customer Connect leads count toward the USPS Power of One campaign to raise revenue through sales leads from employees.
“Oscar really enjoys speaking with his customers,” said Mary Anderson, small-business engagement director at USPS headquarters in Washington, DC. “With this one conversation, he saved this customer thousands of dollars a month in surcharges and won new revenue for the Postal Service.”
The Postal Service is encouraging as many employees as possible to submit at least one lead through any of its six lead programs by Sept. 30. The Small Business Sales team is tracking program participation rates through its weekly “Drive to 35” downloadable report.
The Small Business and Lead Generation Programs Blue page has more information about Customer Connect and the other employee lead programs: Business Connect, Clerks Care, Mail Handlers, Rural Reach and Submit a Lead.