A Postal Service employee’s outreach to a business customer has led to a shipping deal worth more than $313,700 for USPS.
After talking with an Amish-owned greenhouse business, Fredericksburg, OH, Postmaster Monica Trapp submitted a lead through Business Connect.
This program allows Postmasters, managers and customer services supervisors to initiate discussions with business people about USPS products and services.
Carrol Parker, an Ohio 1 District field sales representative, followed up with the customer and closed a shipping deal expected to generate $313,750 in new estimated annualized revenue for the Postal Service.
Sales generated from Business Connect leads count toward the USPS Power of One campaign to raise revenue through sales leads from employees.
“Monica rolled up her sleeves and found a way to connect with and serve a special demographic,” said Dorothy Muir, a small-business program specialist at USPS headquarters in Washington, DC. “She is an example of someone who gives exceptional customer service.”
The Postal Service is encouraging as many employees as possible to submit at least one lead through any of its six lead programs by Sept. 30.
The small-business team is tracking program participation rates through its weekly “Drive to 35” downloadable report. Additionally, the team is publishing a weekly Business Connect Month report in August that shows how districts are meeting their annual targets for the program.
The Small Business and Lead Generation Programs Blue page has more information about Business Connect and the other employee lead programs: Clerks Care, Customer Connect, Mail Handlers, Rural Reach and Submit a Lead.