A Texas employee’s lead has resulted in a shipping deal worth almost $60,000 for the Postal Service.
Rozina La Cour, a retail associate at the Pleasant Grove Post Office, talked with a business customer who was looking for a cost-effective way to ship its organic soaps.
La Cour submitted a lead through Clerks Care, a program that allows retail associates, call center agents, and machine and distribution clerks to pass on sales tips.
Anthony Sanchez, a Texas 1 District business development specialist, and Kasey Ellis, a field sales representative, followed up with the customer.
They closed a shipping deal worth $59,748 in new estimated annualized revenue for the Postal Service.
Sales generated from Clerks Care leads count toward the USPS Power of One campaign to raise revenue through sales leads from employees.
“Zina loves to help her customers and takes the time needed to get to know them and their needs,” said Dorothy Muir, small-business sales program specialist at USPS headquarters in Washington, DC. “Her dedication pays off for her customers and for the Postal Service.”
The Postal Service is encouraging as many employees as possible to submit at least one lead through any of its six lead programs by Sept. 30.
The small-business team is tracking program participation rates through its weekly “Drive to 35” downloadable report. The team has also begun its annual Get the Red Out campaign to encourage employees who haven’t submitted a lead to do so.
The Small Business and Lead Generation Programs Blue page has more information about Clerks Care and the other employee lead programs: Business Connect, Customer Connect, Mail Handlers, Rural Reach and Submit a Lead.