Better days

Postmaster General Louis DeJoy expressed optimism in the future of USPS during this week’s National Postal Forum virtual conference.

“The best days of the Postal Service are still ahead of us,” he said, after outlining changes that are taking place at the organization as part of the Delivering for America 10-year plan.

DeJoy’s remarks were part of a roundtable discussion featuring top Postal Service executives. It was moderated by Corporate Affairs Vice President Judy de Torok.

He touted several of the Delivering for America initiatives that are currently underway, including strengthening the workforce, adding package processing equipment, investing in information processing, rolling out new delivery vehicles and piloting USPS Connect Local.

“Everybody’s excited to move forward with these transformative changes,” DeJoy said.

The Postmaster General also signaled that he expects Congress to act on postal reform legislation this fall.

“This is a process and I’m impressed with how the process is moving. I really believe the Congress wants to get it passed,” he said.

The conference was held Sept. 20-22. Other sessions focused on direct mail, data tracking, professional development and mail operations.

The National Postal Forum, or NPF, is a not-for-profit educational corporation founded in 1968 to ensure open lines of communication between USPS and business customers.

Smart cookie

A lead from a Pennsylvania employee has resulted in a shipping deal worth more than $3,000 for the Postal Service.

Robin Black, a mail handler at the Greensburg Post Office, is a big fan of a local cookie baker and followed the business on Facebook.

She then noticed the bakery had started selling its cookies through Facebook and reached out to the owner about using USPS for shipping.

After the owner agreed to hear more, Black submitted a lead through the Mail Handlers program, which allows mail handlers to pass on information about businesses they think could benefit from USPS products and services.

Postmaster Michael Cialone and Robert Lessman, a Pennsylvania 1 District business development specialist, followed up with the customer. They closed a deal for $3,466 in new estimated annualized revenue for the Postal Service.

Sales generated from Mail Handlers leads count toward the USPS Power of One campaign to raise revenue through sales leads from employees.

“Robin’s interest in a small local business provided an opportunity for the Postal Service to help that company ship its cookies,” said Dorothy Muir, small-business sales program specialist at USPS headquarters in Washington, DC. “Our mail handlers don’t interact with our customers while on the job, but that doesn’t mean they can’t spot opportunities to help our customers and the Postal Service’s bottom line.”

USPS is encouraging as many employees as possible to submit at least one lead through any of its six lead programs by Sept. 30.

The small-business team is tracking program participation rates through its weekly “Drive to 35” downloadable report. The team has also begun its annual Get the Red Out campaign to encourage employees who haven’t submitted a lead to do so.

The Small Business and Lead Generation Programs Blue page has more information about Mail Handlers and the other employee lead programs: Business Connect, Clerks Care, Customer Connect, Rural Reach and Submit a Lead.

Know your benefits

Postal Service employees can participate in an upcoming webinar to learn about Medicare and the Federal Employees Health Benefits (FEHB) Program with Blue Cross Blue Shield.

The session, “Medicare, FEHB and Blue Cross Blue Shield,” will be held Wednesday, Sept. 29, at noon EDT.

Christel Bull, a federal account manager for CareFirst Blue Cross Blue Shield, will discuss continuing health coverage into retirement and determining whether you need Medicare Part B.

There will also be a live Q&A session.

Employees interested in participating should register on the webinar website before the session.

After signing up, directions on accessing the webinar will be emailed to each registrant. Following the webinar, participants will receive a copy of the presentation.

Participation is voluntary. Nonexempt employees may only participate off the clock or during authorized breaks.

For more information, email the USPS Health and Wellness team.