Business Reply Mail training

A required training course and video on Business Reply Mail procedures and invoicing is now available in HERO.

The course, titled Business Reply Mail, is mandatory for Level 18 Postmasters, lead retail associates, retail associates, sales and service distribution clerks, postage due clerks, postage due technicians, mailing requirements clerks, bulk mail clerks, bulk mail technicians and bulk mail dock clerks.

A supplemental video, “Intelligent Mail barcode Accounting (IMbA) Sampling and Verification,” is also available.

The deadline to complete the training course and video is Nov. 30.

Because all Qualified Business Reply Mail (QBRM) customers — those with a specific account for large-scale mailings — will soon be moved to IMbA, it is important that IMbA’s nuances are understood and followed properly to prevent double billing.

Business Reply Mail is an attractive, cost-saving measure for businesses because the Postal Service charges only on pieces that customers send back to the mailer.

The Business Reply Mail Blue page has more information.