Sigmon to retire

Kelly M. Sigmon, Customer Experience vice president since the organization’s establishment in 2018 and a 32-year veteran of the Postal Service, is retiring at the end of the year.

In his announcement, Postmaster General Louis DeJoy praised Sigmon’s “steadfast and passionate commitment to our customers and employees through her entire career.” He has asked her to work on special assignment with Chief Customer and Marketing Officer Steve Monteith before she departs.

Sigmon will continue to run the Customer Experience organization’s day-to-day operations for the next six weeks, as she works through the transition with the new Customer Experience vice president.

As Customer Experience vice president, Sigmon oversees Enterprise Customer Care, the Consumer Advocate, the Business Service Network, and Field Customer Relations functional groups. She is also responsible for the Customer Experience and Strategy team that focuses on understanding customers’ experiences through surveys across 10 channels.

Before Customer Experience, Sigmon served as the vice president overseeing Retail and Customer Service Operations, Retail Channel Operations and Engineering.

In addition, she was Southeast Michigan District manager, where she helped get the Michigan Metroplex Processing and Distribution Center up and running.

A graduate of Cal Poly Pomona College of Engineering, Sigmon was inducted into its Hall of Fame in 2019. She was also a Sloan Fellow at the Massachusetts Institute of Technology, where she earned a Master of Business Administration.

Look who dropped in

The Postal Service will release A Visit From St. Nick, four new holiday stamps, on Oct. 7.

When viewed together, the stamps create a storyboard depicting a traditional house call by the jolly old elf.

In the first stamp, a sack-laden Santa approaches a chimney on a snow-covered roof. In the second, black boots peek out from a fireplace as he makes his special delivery. The third is a close-up of his winking face, and the fourth shows him on his merry way, reindeer-powered sleigh silhouetted against a full moon, mission accomplished.

The stamps were designed by Greg Breeding with original artwork by Brad Woodard, who sketched out the scenes and then digitized the illustrations.

The Forever stamps will be available in booklets of 20 at Post Offices and, which also has other holiday stamps.

Watch what you heat

October is National Fire Prevention Month, a time to learn about fire safety so you and your loved ones can be protected.

Fire is fast, hot, dark and deadly. In less than 30 seconds, a small flame can become a major fire. Residents may have as few as one to two minutes to escape safely from the time a smoke alarm sounds.

Talk to your family about fire prevention, such as installing smoke alarms on each floor, testing and changing batteries, using fire extinguishers, not leaving candles unattended and planning escape routes.

Fire quickly produces black smoke, and the fumes are odorless, so you may not wake up to escape without alarms. Having an escape plan and practicing that plan can help you and your family get out in time.

The U.S. Fire Administration offers additional tips to keep your home safe:

  • Cooking accidents are a leading cause of fire, so stand by your pans and watch them when they’re in use. Move things away from stoves that can easily catch fire.
  • Keep anything that can burn at least 3 feet away from fireplaces, wood stoves, portable heaters and radiators. Unplug heaters when not in use.
  • Plug only one heat-producing appliance into an electrical outlet. Never use an extension cord.
  • Know two ways out of each room and keep those exits clear.
  • If a fire occurs, alert your family, get out of the house safely and call 911.

The U.S. Fire Administration website has additional details, while the Wellness LiteBlue page has more information on health matters.

News Briefs

Scanning snapshot

Scanning snapshot. A snapshot of Postal Service scanning data shows the national rating was 96.68 percent during the week ending Oct. 1, down 0.29 percent from one week earlier.

The data was collected Oct. 6.

WestPac led the four areas with a rating of 97.05 percent, while Southern ranked last with a 96.13 percent rating.

Among the 50 districts, Washington, part of WestPac Area, ranked first with a 97.99 percent rating, while Puerto Rico, part of Southern Area, ranked last with an 84.75 percent rating.

To see the latest data, go to the Informed Visibility website and select “Customer Experience,” followed by “DES 2 Scan Performance.” Postal Service employees must request Informed Visibility access through eAccess.

Delivery data. From July 1-Sept. 24, USPS delivered 88.1 percent of First-Class Mail on time when compared with the organization’s service standard, according to data released last week.

During the same period, USPS delivered 92.5 percent of Marketing Mail and 82.2 percent of Periodicals on time, the figures show.

Bottled water reminder. All USPS facilities that purchase Nestle’s 5-gallon bottled drinking water service must complete a new purchase order for fiscal year 2022, which begins Oct. 1.

Instructions on completing eBuy2 requisition forms can be found in Attachment 2 of Material Logistics Bulletin MLB-CO-19-001.

Questions? Email Chelsea Rebro, purchasing and supply management specialist, or call 303-242-4705.

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