Package service standards

In light of the coronavirus pandemic and the delta variant’s effect on customers, the Postal Service will announce the implementation date for the revised First-Class Package Service standards after the holiday shipping season.

The new service standards, announced in June, are designed to improve use of surface transportation, while decreasing reliance on costly and less dependable air delivery.

The changes are in alignment with Delivering for America, the Postal Service’s new 10-year plan to achieve financial sustainability and service excellence.

In April 2020, Priority Mail’s two-day and three-day service commitments were extended to three days and four days, respectively, to account for the effects of the pandemic. First-Class Package Service two-day and three-day service commitments were also extended to three and four days, respectively.

These standards will remain in place until further notice.

New acting VP

Garrett M. Hoyt has been named acting Technology Applications vice president.

He will assume the post previously held by Marc D. McCrery, who is now the Customer Experience vice president.

“Garrett has led technical transformations throughout his career, leaving him well positioned for this new role,” Chief Information Officer Pritha N. Mehra wrote in a memo announcing the appointment.

Hoyt most recently served as Chief Information Officer Services executive director, managing a team that negotiated strategic, cost-saving technology contracts.

Prior to that, he directed the development and launch of initiatives that automated manual processes, such as seamless acceptance and eInduction.

As the Rural Delivery acting manager, he oversaw the development, training and launch of a route-mapping pilot in roughly 70 districts within a two-month time frame.

John S. Pomeroy, Performance Achievement director, will serve as acting Chief Information Officer Services executive director.

Systematic searching

The USPS Corporate Library will host webinars Tuesday, Oct. 26, and Wednesday, Oct. 27, on using Lexis, an online research database available via the library’s Subscription Databases page on Blue.

The sessions, which will be conducted by LexisNexis Government Solutions, are open to all employees. Here’s the schedule:

• Tuesday, Oct. 26, from 1-2 p.m. EDT: “Conducting Business and Financial Research on Lexis” will demonstrate how to use LexisNexis Dossier to generate prospecting lists of companies, customized by industry, geographic location or other criteria, as well as how to search for company information in Lexis. Register through Zoom.

• Tuesday, Oct. 26, from 3-4 p.m. EDT: “News Research on Lexis” will provide instructions on creating effective searches and alerts using a database of more than 26,000 news and business sources. Register through Zoom.

• Wednesday, Oct. 27, from 3-4 p.m. EDT: “Using Lexis for Legal and Legislative Research” will demonstrate how to use Lexis to access cases, bills and laws; run topical searches; and more. Register through Zoom.

After registering, you will receive a confirmation email containing information about joining the session.

News Briefs

Scanning snapshot

Scanning snapshot. A snapshot of Postal Service scanning data shows the national rating was 96.99 percent during the week ending Oct. 15, up 0.03 percent from one week earlier.

The data was collected Oct. 20.

WestPac led the four areas with a rating of 97.24 percent, while Atlantic ranked last with a 96.77 percent rating.

Among the 50 districts, Washington, part of WestPac Area, ranked first with a 98.04 percent rating, while Puerto Rico, part of Southern Area, ranked last with an 85.52 percent rating.

Scanning data allows customers to track their mail and packages, which helps USPS deliver excellent service, boost loyalty and drive revenue.

To see the latest data, go to the Informed Visibility website and select “Customer Experience,” followed by “DES 2 Scan Performance.” Postal Service employees must request Informed Visibility access through eAccess.

Delivery data. From July 1-Oct. 8, the Postal Service delivered 91 percent of First-Class Mail on time when compared to the organization’s service standard, according to data released last week.

During the same period, USPS delivered 92.8 percent of Marketing Mail and 84.4 percent of Periodicals on time, the figures show.

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