Commercial tracker

A new Informed Visibility tool allows users to see the number of packages small and midsize commercial mailers are adding to the mailstream.

Called the Customer Visibility Dashboard, or CVD, the tool leverages data from mailer manifests.

This data provides USPS plant and facility managers and supervisors with the information needed to make staffing decisions, manage transportation and collection routes, and ensure the right mail processing equipment is available for the anticipated volume.

CVD also provides origin addresses and customer IDs for shippers, allowing for quick identification of business names — information that had not been readily available previously.

“The interface is simple, but the data speaks volumes,” said Marc McCrery, Customer Experience vice president.

“CVD immediately highlights who are the highest-volume shippers for a location, their physical address and what volume trends we can expect from them — elevating our operational performance and business acumen.”

The tool, which can be found on the Informed Visibility website, also provides volume trends from the current date to two years prior, allowing users to identify mailer trends for weekdays, weekends, holidays and peak season in order to spot volume fluctuations and anomalies.

“Not only does the data provide the means to proactively plan staffing and improve operational efficiency through trend analysis, but the ability to identify these shippers gives the USPS valuable leads to increase revenue,” said Jeff Johnson, Enterprise Analytics vice president.

Added McCrery: “We know their shipping trends. We know their locations and their business names. Now, we can offer our many business solutions that leverage the vast USPS distribution and delivery network to expand their shipping needs.”

To view CVD, go to the Informed Visibility website and select the “Customer Experience” tab, then go to “Visibility” and “Customer Visibility Dashboard.” Use the Google Chrome browser for optimal performance.

Postal Service employees must request Informed Visibility access through eAccess.

Smart in-office celebrations

Now that the holiday season is here, some Postal Service teams may be planning festive events that involve employees gathering to share food and drinks in a plant or delivery unit.

While there is no evidence that COVID-19 is transmitted by food or drinks, close contact between individuals does increase the risk of spreading the virus.

Sharing utensils and congregating around food poses other hazards, as well.

These Centers for Disease Control and Prevention (CDC) tips to help protect against the spread of COVID-19 should be considered for any workplace celebrations:

• Instead of a potluck, buffet or family-style meal, use and provide individual, prepackaged boxes or bags.

• Avoid sharing food, drinks and utensils.

• Provide physical guides, such as tape on floors or sidewalks and signs on walls, to ensure that individuals maintain social distancing (at least 6 feet apart).

• Use disposable dishes and utensils. If disposable items are not feasible or desirable, ensure that all nondisposable items are handled with gloves and washed with dish soap and hot water or in a dishwasher.

• Individuals should wash their hands after removing the gloves or after directly handling used food service items.

The CDC website has additional guidelines for holiday celebrations.

As a reminder: Employees must wear face coverings consistent with current postal policy, if social distancing cannot be maintained at all times at such gatherings.

Beneficiary information

The Postal Service wants to remind all workers that it is important to complete or update beneficiary information as soon as possible.

This simple task takes just a minute or two and can save a lot of heartache down the line.

The Life Changes LiteBlue page, a one-stop shop for updating employee information, makes it easy. Just click the page’s Beneficiary information item. Links to every relevant beneficiary form — whether retirement holdings, life insurance or Thrift Savings Plan — are at your fingertips.

Completing or updating this information means you get to choose who should benefit from payouts in the event of your death.

With the open season benefits enrollment period underway, now is a good time to make sure your wishes are clear in the event of a crisis. Changes of address, and updates to emergency contacts, can also be completed via LiteBlue’s Life Changes page.

Fall report

The USPS Office of Inspector General (OIG) completed more than 1,500 investigations during the six-month period that ended Sept. 30.


These investigations led to 520 arrests and more than $70 million in fines, restitutions and recoveries. This amount includes $17 million that was returned to the Postal Service.


The data is included in the OIG’s latest Semiannual Report to Congress, which notes USPS accepted 94 percent of the agency’s recommendations.