The Postal Service has adjusted its postage refund policy for Priority Mail Express packages and envelopes sent from Dec. 22-25.
Under the adjusted policy, postage for Priority Mail Express will not be refunded unless the first delivery attempt or delivery occurs more than two delivery days after the acceptance scan.
To submit a refund request at a Post Office, customers must provide proof of purchase, a tracking number and a photo ID. Customers with usps.com accounts can request refunds online.
USPS — which expects to deliver 12 billion mailpieces this holiday season — is committed to delivering Priority Mail Express nationwide in one day where available.
However, increased volume and weather conditions during the holidays may affect the organization’s ability to transport all Priority Mail Express one-day shipments.
Employees should encourage customers to send parcels early to ensure the shipments arrive by their intended date.