The Postal Service is making it easier to get help from the USPS Purchasing Shared Services Center (PSSC).
The USPS Purchasing Shared Services Center Support Blue page has a live chat option that connects users directly with PSSC support specialists who can answer purchasing-related questions.
The site — which features a self-service knowledge base with answers to dozens of questions like “How do I pay my utility or trash bill?” — now alerts users when a PSSC support specialist is available for live support.
The specialists are available Monday-Friday from 7:30 a.m.-6 p.m. ET.
The page also has an “Ask a Question” feature that allows users to submit a written question and desired time for a PSSC support specialist to call back with an answer.
Additionally, employees can now access the PSSC page under “Essential Links” on Blue or by typing PSSC into their web browser.