A Texas letter carrier’s sales lead has resulted in a shipping deal worth more than $84,000 for the Postal Service.
Douglas Dworshak, who works at the Plano Northwest Post Office, talked with a business customer on his route who was interested in saving money on shipping.
He submitted a lead through Customer Connect, a joint USPS and National Association of Letter Carriers program that encourages participants to identify sales opportunities.
Ronald Williams, a senior territory representative, followed up with the customer and closed a shipping deal worth more than $84,000 in new estimated annualized revenue for the Postal Service.
Sales generated from Customer Connect leads count toward the USPS Every Lead Counts campaign to raise revenue through sales leads from employees.
“Douglas knew the Postal Service could help his customer save money, so he got the necessary information into the right hands by submitting a lead,” said Dorothy Muir, a small-business specialist at USPS headquarters in Washington, DC. “He is an excellent example of how carriers can identify new opportunities for the Postal Service to generate revenue.”
The Postal Service is encouraging as many employees as possible to submit at least one lead through any of its six lead programs by Sept. 30.
The Small Business and Lead Generation Programs Blue page has more information about Customer Connect and the other employee lead programs: Business Connect, Clerks Care, Mail Handlers, Rural Reach and Submit a Lead.