Here to help

Website showing postal applications

A new online dashboard creates a one-stop shop for USPS front-line supervisors, offering quick and easy access to a host of programs and resources in one convenient spot.

“We didn’t create anything new,” said project lead Abigail Martin, integration and processing manager for Logistics and Processing. “It’s really just a landing page that links to other things that already exist.”

While the project — a joint initiative of Human Resources, Retail and Delivery, and Logistics and Processing — may not have created anything new, the team found an elegantly simple way to fulfill its “get-it-right” mission: offering an assist to front-line supervisors.

The Front Line Supervisor’s Tool Kit includes links to frequently used applications, such as MyPO and TACS; online resources like Postal Facts and LiteBlue; forms; publications; videos; standard work instructions; training and more.

“There are a lot of ideas for enhancements to keep it interesting and fresh, not just the same things,” Martin said. This includes a section to spotlight employee engagement and a way for supervisors to share tips on employee retention.

One suggestion being considered is a section for recognition, a sort of #PostalProud program for supervisors, Martin said.

The dashboard is available on Blue.

The team welcomes ideas. There’s a place on the page to offer feedback, and ideas can also be emailed to askclpo@usps.gov.

The right call

A lead from an employee in California 4 District has resulted in two deals worth more than $41 million combined for the Postal Service.

Damian Sandoval Jr., who works at the Chino Main Post Office as an acting customer services supervisor, received a call from a customer on his former route. Rather than passing the call on, he went to visit the customer.

Sandoval learned that the customer had taken on a large fulfillment contract and needed a reliable and affordable shipping option.

He submitted the customer’s information through Submit a Lead, a program for employees who are not eligible to participate in the Postal Service’s other lead-generation programs.

David Luu, a senior territory representative, and Jeff Ostendorf, a business alliance specialist, followed up with the customer and closed two shipping deals worth $41.4 million in new estimated annualized revenue.

Sales generated from the Submit a Lead program are included in the USPS Every Lead Counts campaign to raise revenue through sales leads from employees.

“Damian’s actions and lead submissions prove that almost any customer interaction can be beneficial for both the customer and the USPS,” said Dorothy Muir, a small-business specialist at USPS headquarters in Washington, DC. “He puts his customers first.”

The Postal Service is encouraging as many employees as possible to submit at least one lead through any of its six lead programs by Sept. 30.

The Small Business and Lead Generation Programs Blue page has more information about Submit a Lead and the other employee lead programs: Business Connect, Clerks Care, Customer Connect, Mail Handlers and Rural Reach.

Asian Pacific American Heritage Month

Asian Pacific American Heritage Month — an annual celebration of the nation’s 22.9 million Asian Americans and Pacific Islanders — begins May 1.

More than 53,000 Postal Service employees identify as being Asian, Native Hawaiian or Pacific Islander. This represents approximately 8.3 percent of the USPS workforce.

The organization celebrates the contributions of Asian Americans and Pacific Islanders through its stamp program. Recent offerings include Year of the Tiger, the third entry in its latest Lunar New Year series.

“Asian Americans and Pacific Islanders have made important contributions to our nation and to the Postal Service. We are proud to honor those contributions in May and throughout the year,” said Jeryl Wilson, diversity, equity and inclusion director.

Asian Pacific American Heritage Month is held in May primarily for two reasons: The nation’s first Japanese immigrants arrived May 7, 1843, and the transcontinental railroad was completed May 10, 1869. Most of the workers who laid the tracks were Chinese immigrants.

The Library of Congress’s Asian Pacific American Heritage Month website has more information.