Online education

The Capability and Proficiency team wants employees to know that online “Learn and Grow” question-and-answer sessions covering retail and delivery, Post Office operations and more are offered several times a week.

The sessions are held on Tuesdays, Wednesdays and Thursdays at 3 p.m. and 5 p.m. Eastern. They are targeted at executive and administrative field employees but are open to all.

Topics range from highly specific technical talks — such as the transition from the Customer Services Daily Reporting System to Delivery Condition Visualization — to “soft skills” such as time management and emotional intelligence.

The Learn and Grow calendar, and previous Learn and Grow recordings, can be accessed on the Chief Retail and Delivery Officer Resource Library website.

If you would like to see certain delivery topics addressed in the Learn and Grow sessions, email suggestions to

For suggestions on topics related to retail and Post Office operations, email HQ Retail and Post Office Operations Capability