New team formed

John M. Dunlop has been appointed plant and process modernization executive director.

The plant and process modernization team was created by Postmaster General Louis DeJoy to deliver on a key tenet of the Delivering for America plan: investing in the organization’s mail and package processing network.

The team will consist of four core groups: process design, plant modernization, material handling and modernization implementation.

Among its tasks are creating standardized floor plans and procuring state-of-the-art processing equipment.

“Over the past 30 years, John has been involved in the design, financial justification, installation and activation of equipment and systems in almost every major processing plant in the network,” DeJoy said in announcing the appointment.

“He brings a wealth of experience and expertise to this role — which gives him a unique perspective on the integration of technology, standard methods and operations.”

Most recently, Dunlop was senior director of robotics and material handling. He started with USPS in 1989 as a mechanical engineer and has held numerous positions in engineering and operations.

Online education

The Capability and Proficiency team wants employees to know that online “Learn and Grow” question-and-answer sessions covering retail and delivery, Post Office operations and more are offered several times a week.

The sessions are held on Tuesdays, Wednesdays and Thursdays at 3 p.m. and 5 p.m. Eastern. They are targeted at executive and administrative field employees but are open to all.

Topics range from highly specific technical talks — such as the transition from the Customer Services Daily Reporting System to Delivery Condition Visualization — to “soft skills” such as time management and emotional intelligence.

The Learn and Grow calendar, and previous Learn and Grow recordings, can be accessed on the Chief Retail and Delivery Officer Resource Library website.

If you would like to see certain delivery topics addressed in the Learn and Grow sessions, email suggestions to

For suggestions on topics related to retail and Post Office operations, email HQ Retail and Post Office Operations Capability

News Briefs

Scanning snapshot

Scanning snapshot. A snapshot of Postal Service scanning data shows the national rating was 97.09 percent during the week ending May 6, up 0.08 percent from one week earlier.

The data was collected May 11.

Central led the four areas with a rating of 97.32 percent, while Atlantic ranked last with a 96.84 percent rating.

Among the 50 districts, Washington, part of WestPac Area, ranked first with a 98.02 percent rating, while California 4, also part of WestPac, ranked last with a 95.31 percent rating.

Scanning data allows customers to track their mail and packages, which helps USPS deliver excellent service, boost loyalty and drive revenue.

To see the latest data, go to the Informed Visibility website and select “Customer Experience,” followed by “DES 2 Scan Performance.” Postal Service employees must request Informed Visibility access through eAccess.

Delivery data. From April 1-29, the Postal Service delivered 93.5 percent of First-Class Mail on time when compared with the organization’s service standard, according to data released last week.

During the same period, USPS delivered 95 percent of Marketing Mail and 86.8 percent of Periodicals on time, the figures show.

Postal Bulletin. Postal Bulletin’s May 5 edition features a preview of Mailbox Improvement Week, along with the latest updates to USPS policies, procedures and forms.

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