A sales lead from a letter carrier in Texas has resulted in an advertising deal for the Postal Service worth more than $99,000.
Angela Wright, who works at the Irving Main Post Office, talked with a representative of a company that had recently expanded to North Texas and was looking for a way to reach potential customers.
She submitted a lead through Customer Connect, a joint USPS and National Association of Letter Carriers program that encourages participants to identify sales opportunities.
A USPS representative followed up with the customer and closed a direct mail deal worth $99,330 in new estimated annualized revenue for the Postal Service.
Sales generated from Customer Connect leads are included in the USPS Every Lead Counts campaign to raise revenue through sales leads from employees.
“Angela’s thoughtfulness and appreciation for her customers allowed her to recognize an opportunity and get the customer into the right hands,” said Dorothy Muir, small-business specialist at USPS headquarters in Washington, DC. “She continues to engage with her customers on her route to help them and to generate revenue for USPS.”
The Postal Service is encouraging as many employees as possible to submit at least one lead through any of its six lead programs by Sept. 30.
The Small Business and Lead Generation Programs Blue page has more information about Customer Connect and the other employee lead programs: Business Connect, Clerks Care, Mail Handlers, Rural Reach and Submit a Lead.