Service snapshot

A new online dashboard charts survey results for several USPS customer-facing channels.

The Customer Experience Satisfaction Dashboard tracks survey results down to the facility level.

“The dashboard allows employees to easily identify if the customer experience National Performance Assessment targets are being met,” said Yesenia Torres Gonzalez, a business customer insights consultant for Customer Experience Strategy and Design.

The channels are Delivery, Customer Care Center, Customer360, Business Mail Entry Unit, Business Service Network, and Retail, or Point of Sale (POS).

“We want employees to know this tool is available so they can immediately identify what they can improve in terms of customer experience,” Torres Gonzalez said.

The dashboard is available on the Informed Visibility page under Customer Experience.