A tip from a retail associate in New Hampshire has resulted in a shipping deal worth more than $77,000 for the Postal Service.
Stacey Porter, who works at the Windham Post Office, knew a customer from serving him at the Post Office for several years. The customer sells vintage radios as well as replacement parts and had recently expanded to selling online.
She submitted a lead through Clerks Care, a program that allows retail associates, call center agents, and machine and distribution clerks to pass along sales tips.
Charles Gallop, a territory sales representative, followed up with the customer and closed a shipping deal worth $77,000 in new estimated annualized revenue for the Postal Service.
Sales generated from Clerks Care leads are included in the USPS Every Lead Counts campaign to raise revenue through sales leads from employees.
“Our employees in rural areas often see their customers again and again,” said Lou DeRienzo, a small-business senior specialist at USPS headquarters in Washington, DC. “And in doing so, they get a chance to learn of changes that can lead to opportunities to better serve them and bring in new revenue for USPS.”
The Postal Service is encouraging as many employees as possible to submit at least one lead through any of its six lead programs by Sept. 30.
The Small Business and Lead Generation Programs Blue page has more information about Clerks Care and the other employee lead programs: Business Connect, Customer Connect, Mail Handlers, Rural Reach and Submit a Lead.