A sales lead from a letter carrier in Texas has resulted in a shipping deal for the Postal Service worth more than $480,000.
Frank Loredo, who works at the Irving Main Post Office, talked with a representative of a local manufacturing company that needed a way to ship a line of new products.
He submitted a lead through Customer Connect, a joint USPS and National Association of Letter Carriers program that encourages participants to identify sales opportunities.
A USPS representative followed up with the customer and closed a shipping deal worth $480,028 in new estimated annualized revenue for the Postal Service.
Sales generated from Customer Connect leads are included in the USPS Every Lead Counts campaign to raise revenue through sales leads from employees.
“Frank saw an opportunity and took the initiative to get this company the shipping services it needed,” said Dorothy Muir, small-business specialist at USPS headquarters in Washington, DC. “He is an example of how carriers are in a great position to help their customers.”
The Postal Service is encouraging as many employees as possible to submit at least one lead through any of its six lead programs by Sept. 30.
The Small Business and Lead Generation Programs Blue page has more information about Customer Connect and the other employee lead programs: Business Connect, Clerks Care, Mail Handlers, Rural Reach and Submit a Lead.