A Texas employee’s sales lead has resulted in a mailing deal worth more than $1 million for the Postal Service.
Ramon Coleman, a customer services manager at the Dallas Downtown Post Office, talked with a representative of a medical center who was looking for a cost-saving way to market their facilities and to mail invoices.
Coleman submitted a lead through the Business Connect program, which allows postmasters, managers and supervisors to initiate follow-up discussions with customers about USPS products and services.
Anthony Sanchez, a territory representative, and Jahmaal Onoh, a senior territory executive, followed up with the customer and closed a mailing deal worth $1.06 million in new estimated annualized revenue for the Postal Service.
Sales generated from Business Connect leads are included in the USPS Every Lead Counts campaign to raise revenue through sales leads from employees.
“Ramon knew the Postal Service could help this business with marketing and mailing, and he connected them with the people who would make that happen,” said Dorothy Muir, small-business specialist at USPS headquarters in Washington, DC. “He is an example to emulate when it comes to engaging with customers.”
The Postal Service is encouraging as many employees as possible to submit at least one lead through any of its six lead programs by Sept. 30.
The Small Business and Lead Generation Programs Blue page has more information about Business Connect and the other employee lead programs: Clerks Care, Customer Connect, Mail Handlers, Rural Reach and Submit a Lead.