A sales lead from a letter carrier in California has resulted in a shipping deal worth more than $119,000 for the Postal Service.
La Ronda Flowers, who works at the Ontario Post Office, talked with the CEO of a technology company that was looking for a cheaper way to ship its small-to-medium parcels.
She submitted a lead through Customer Connect, a joint USPS and National Association of Letter Carriers program that encourages participants to identify sales opportunities.
David Luu, a senior territory representative, followed up with the customer and closed a shipping deal worth $119,016 in new estimated annualized revenue for the Postal Service.
Sales generated from Customer Connect leads are included in the USPS Every Lead Counts campaign to raise revenue through sales leads from employees.
“After listening to her customer, La Ronda knew USPS could help,” said Dorothy Muir, small-business specialist at USPS headquarters in Washington, DC. “She let him know that USPS offers package pickup service and doesn’t add residential surcharges, which made the customer even more receptive to talking with one of our shipping experts.”
The Postal Service is encouraging as many employees as possible to submit at least one lead through any of its six lead programs by Sept. 30.
The Small Business and Lead Generation Programs Blue page has more information about Customer Connect and the other employee lead programs: Business Connect, Clerks Care, Mail Handlers, Rural Reach and Submit a Lead.