A sales lead from a letter carrier in Colorado has resulted in a shipping deal worth more than $500,000 for the Postal Service.
While delivering mail to a company on his route, John Garza, who works at the Valmont Post Office in Boulder, noticed packages intended for a competitor piling up.
He talked with the company’s manager and suggested using USPS for shipping.
Garza submitted a lead through Customer Connect, a joint USPS and National Association of Letter Carriers program that encourages participants to identify sales opportunities.
A sales representative followed up with the customer and closed a shipping deal worth more than $500,000 in new estimated annualized revenue for the Postal Service.
Sales generated from Customer Connect leads are included in the USPS Every Lead Counts campaign to raise revenue through sales leads from employees.
“John had a good eye in noticing the pile of packages and suggesting that USPS would be a better alternative for his customer,” said Dorothy Muir, small-business specialist at USPS headquarters in Washington, DC. “His customer is now getting better service and saving on shipping.”
The Postal Service is encouraging as many employees as possible to submit at least one lead through any of its six lead programs by Sept. 30.
The Small Business and Lead Generation Programs Blue page has more information about Customer Connect and the other employee lead programs: Business Connect, Clerks Care, Mail Handlers, Rural Reach and Submit a Lead.