A North Carolina postmaster’s conversation with a customer has resulted in a shipping deal worth more than $2 million for the Postal Service.
Matthew Walters, who leads the Elkin Post Office, noticed that the owner of a local business was coming into the Post Office each day to mail packages. Walters let the business owner know that the Postal Service offers package pickup.
The next day, the owner of another branch of the same company came to the Post Office to ask about package pickup.
Walters submitted the leads through the Business Connect program, which allows postmasters, managers and supervisors to initiate follow-up discussions with customers about USPS products and services.
George Humphreys, a business lead development specialist, and Aracely Green, a territory executive, followed up with the two customers and closed a shipping deal worth $2.2 million in new estimated annualized revenue for the Postal Service.
Sales generated from Business Connect leads are included in the USPS Every Lead Counts campaign to raise revenue through sales leads from employees.
“By observing, inquiring and making a business connection, Matthew was able to help his customer and help the Postal Service gain new revenue,” said Dorothy Muir, small-business specialist at USPS headquarters in Washington, DC.
The Postal Service is encouraging as many employees as possible to submit at least one lead through any of its six lead programs by Sept. 30.
The Small Business and Lead Generation Programs Blue page has more information about Business Connect and the other employee lead programs: Clerks Care, Customer Connect, Mail Handlers, Rural Reach and Submit a Lead.