The Postal Service is celebrating Nov. 17 as City Carrier Appreciation Day.
City carriers participate in Customer Connect, a joint USPS and National Association of Letter Carriers program that encourages participants to identify sales opportunities.
Sales leads from letter carriers have brought in almost $3.5 billion in new revenue for the Postal Service since the program began in 2003.
“Customer Connect continues to capitalize on the special relationship between city letter carriers and our customers,” said Dan Versluis, Region 4 national business agent for the National Association of Letter Carriers. “City letter carriers not only help our customers with saving money, but also support the USPS to remain a viable and important service to the American public.”
So far in fiscal 2023, carriers have submitted more than 2,500 sales leads.
One of those recent leads is from a letter carrier in Colorado, resulting in a shipping deal worth almost $110,000.
While delivering mail on his route, Matthew Damian, who works at the Arvada Post Office, talked with a customer who was looking for a cost-effective way to ship packages weighing between 3 and 5 pounds.
After Damian submitted the customer’s information through Customer Connect, a sales representative followed up and closed a shipping deal worth $109,682 in new estimated annualized revenue for the Postal Service.
Sales generated from Customer Connect leads are included in the USPS Delivering for Main Street campaign to raise revenue through sales leads from employees.
The Postal Service is encouraging as many employees as possible to submit at least one lead through any of its six lead programs by Sept. 30.
Postal employees with ACE IDs can submit leads through the new Employee Lead Entry site on Blue by selecting the “Submit a Lead” link under “Featured Topics.” Employees who do not have an ACE ID can access the lead entry site through LiteBlue by selecting “Submit a Lead” under the “Resource Index” tab.
Customer 360 users can click on “Submit a Lead” to access the lead entry site on that platform. Letter carriers who use a mobile delivery device, or MDD, can enter leads while on street mode, under option “U.” Business Connect Portal users have to enter a lead through the lead entry site if an activity requires sales assistance or has resulted in a sale.
The Small Business and Lead Generation Programs Blue page has more information about Customer Connect and the other employee lead programs: Business Connect, Clerks Care, Mail Handlers, Rural Reach and Submit a Lead.
