Scanning snapshot. A snapshot of Postal Service scanning data shows the national rating was 96.38 percent during the week ending Nov. 25, down 0.03 percent from one week earlier.
The data was collected Nov. 30.
Central led the four areas with a rating of 96.70 percent, while Southern ranked last with a 95.93 percent rating.
Among the 50 districts, California 3, part of WestPac, ranked first with a 97.67 percent rating, while California 5, also part of WestPac, ranked last with a 92.14 percent rating.
Scanning data allows customers to track their mail and packages, which helps USPS deliver excellent service, boost loyalty and drive revenue.
To see the latest data, go to the Informed Visibility website and select “Customer Experience,” followed by “DES 2 Scan Performance.” Postal Service employees must request Informed Visibility access through eAccess.
Delivery data. From Oct. 1-Nov. 18, the Postal Service delivered 92.2 percent of First-Class Mail on time when compared with the organization’s service standard, according to data released last week.
During the same period, USPS delivered 94.1 percent of Marketing Mail and 86.6 percent of Periodicals on time, the figures show.
Open season chat. Postal Service employees can participate in a live online chat to speak with experts about their health benefits on Dec. 6 from 3 to 11 p.m. Eastern.
New tool: The USPS Mailing & Shipping Solutions Center launched the MyMSSC Portal for commercial customers on Oct. 28.
Customers with Business Customer Gateway accounts can use the site to submit service requests, manage service requests and locate past requests. The site also offers searchable FAQs.
Customers with questions can contact the MSSC at 877-672-0007.
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