A sales lead from a retail associate in California has resulted in a shipping deal worth more than $77,000 in new revenue for the Postal Service.
Deante Horton, who works at the San Dimas Post Office, spoke with a customer whose company was looking for cost-effective shipping. Horton told the customer about the various options USPS offers.
The Postal Service employee submitted a lead through Clerks Care, a program that allows retail associates, call center agents, and machine and distribution clerks to pass along sales tips.
Kalyani Caceres, a senior inside sales representative, followed up with the business and closed a deal worth $77,155 in new estimated annualized revenue for the Postal Service.
“Our customers are the source of our income,” Horton said. “The Postal Service will only survive by growing our own company through educating other businesses about what products and services USPS can offer them.”
Sales generated from Clerks Care leads are included in the USPS Delivering for Main Street campaign to raise revenue through sales leads from employees.
The Postal Service is encouraging as many employees as possible to submit at least one lead through any of its six lead programs by Sept. 30.
Postal employees with ACE IDs can submit leads through the new Employee Lead Entry site on Blue by selecting the “Submit a Lead” link under “Featured Topics.” Employees who do not have an ACE ID can access the lead entry site through LiteBlue by selecting “Submit a Lead” under the “Resource Index” tab.
Customer 360 users can click on “Submit a Lead” to access the lead entry site on that platform. Letter carriers who use a mobile delivery device, or MDD, can enter leads while on street mode, under option “U.” Business Connect Portal users have to enter a lead through the lead entry site if an activity requires sales assistance or has resulted in a sale.
The Small Business and Lead Generation Programs Blue page has more information about Customer Connect and the other employee lead programs: Business Connect, Clerks Care, Mail Handlers, Rural Reach and Submit a Lead.