Seasonal debut

The USPS Operation Santa program is in the spotlight again.

A new miniseries about the gift-giving initiative begins airing Monday, Dec. 5, on eight local ABC stations as well as on Hulu and ABC Localish.

“Dear Santa: The Series” picks up where the 2020 documentary movie “Dear Santa” left off. The six episodes examine the program that inspires people to adopt letters and fulfill holiday wish lists of children and others who are less fortunate.

The original film received a positive response  on Hulu, prompting Disney General Entertainment Content to explore new concepts about USPS Operation Santa.

“While holiday magic is universal, the series features stories from seven to eight cities where it will premiere. That direct connection with local audiences is pure magic, just in time for the holiday season,” Disney, owner of subsidiaries ABC and Hulu, said in a statement.

The episodes showcase USPS employees in major U.S. cities and small towns filmed during the 2021 holiday season including:

• Belinda Hiltbruner, customer relations coordinator, Raleigh, NC;

• Donna Graham-DiLacqua, customer relations manager, Oxford, PA;

• Precious Thompson, labor relations specialist, New York;

• Natashi Garvins, strategic communications specialist, and Adam Carpenter, customer relations specialist, both in Los Angeles;

• Postmaster Kristina Uppal, Woodacre, CA; and

• Anissa Siverand, customer services manager, Houston.

“Dear Santa: The Series” is directed by Dana Nachman, who also directed the documentary. Film producers Chelsea Matter, Brendan Gaul and USPS Brand Marketing Executive Director Chris Karpenko were also involved in the production.

New episodes of the series will premiere every evening through Dec. 10, with repeat shows scheduled to stream Dec. 12-17 at 4 p.m.

Check Hulu and ABC local listings in New York; Philadelphia; Chicago; Raleigh-Durham, NC; Houston; Los Angeles; Fresno, CA; and San Francisco for show times.

‘Growing our own’

A sales lead from a retail associate in California has resulted in a shipping deal worth more than $77,000 in new revenue for the Postal Service.

Deante Horton, who works at the San Dimas Post Office, spoke with a customer whose company was looking for cost-effective shipping. Horton told the customer about the various options USPS offers.

The Postal Service employee submitted a lead through Clerks Care, a program that allows retail associates, call center agents, and machine and distribution clerks to pass along sales tips.

Kalyani Caceres, a senior inside sales representative, followed up with the business and closed a deal worth $77,155 in new estimated annualized revenue for the Postal Service.

“Our customers are the source of our income,” Horton said. “The Postal Service will only survive by growing our own company through educating other businesses about what products and services USPS can offer them.”

Sales generated from Clerks Care leads are included in the USPS Delivering for Main Street campaign to raise revenue through sales leads from employees.

The Postal Service is encouraging as many employees as possible to submit at least one lead through any of its six lead programs by Sept. 30.

Postal employees with ACE IDs can submit leads through the new Employee Lead Entry site on Blue by selecting the “Submit a Lead” link under “Featured Topics.” Employees who do not have an ACE ID can access the lead entry site through LiteBlue by selecting “Submit a Lead” under the “Resource Index” tab.

Customer 360 users can click on “Submit a Lead” to access the lead entry site on that platform. Letter carriers who use a mobile delivery device, or MDD, can enter leads while on street mode, under option “U.” Business Connect Portal users have to enter a lead through the lead entry site if an activity requires sales assistance or has resulted in a sale.

The Small Business and Lead Generation Programs Blue page has more information about Customer Connect and the other employee lead programs: Business Connect, Clerks Care, Mail Handlers, Rural Reach and Submit a Lead.

Three cheers for volunteers

The federal government’s workplace charity drive, the Combined Federal Campaign, is celebrating International Volunteer Day on Dec. 5.

The observance was created by the United Nations in 1985 and highlights the crucial role volunteers play around the world.

Volunteering is an integral part of the Combined Federal Campaign, or CFC. More than 6,600 volunteer hours were pledged in last year’s campaign.

“Pledging volunteer hours is perhaps the purest expression of the spirit of the CFC there is,” said Myriam Irizarry, a USPS program and policy analyst who serves as campaign manager for headquarters.

“Our volunteers get a lot out of it, too,” she said.

No less an authority than the Mayo Clinic finds that the benefits of lending a hand boomerang back to the volunteer. According to an article on its website, volunteering improves physical and mental health, provides a sense of purpose, teaches valuable skills, and nurtures new and existing relationships.

For more on volunteering through the CFC, including a virtual list on volunteer activities at participating charities, visit the CFC website.