Postage refund policy

As it has done for years, the Postal Service will implement a no-refund policy for Priority Mail Express packages shipped from Dec. 22 through Dec. 25 under the following two conditions:

• The one-day shipment was mailed between Dec. 22 and Dec. 25 and was delivered, and

• Delivery was attempted or achieved within two business days of the mailing date.

The policy is a response to the increased package volume and winter weather conditions that can affect the organization’s standard 1-2-day service commitment during these four days and is similar to that of competitors.

It is found in Section 604 of the Domestic Mail Manual.