Shakespeare probably said it best: The readiness is all.
Preparations for peak season were robust during the first full calendar year under Delivering for America. In a cover story, The Eagle magazine explored the planning, with a special emphasis on the complex orchestration between processing, transportation and delivery operations.
USPS debuted its popular “Holiday Ready” seasonal ad, and the chief retail and delivery officer’s organization launched a Lean Six Sigma program to get customer-facing outlets shipshape.
Midterm elections brought an increase in business well before the post-Thanksgiving crunch, and a runoff in Georgia meant extraordinary measures were extended past November.
For workers in Florida and the Carolinas, the cleanup from Hurricane Ian added a complicating layer. The communications team covered the aftermath in a number of videos, and The Eagle ran a well-timed article on why USPS is uniquely positioned to respond to such disasters.
If anyone needed a lighter mood, USPS Operation Santa was there to lift spirits and spread goodwill in its 110th year, and a #PostalProud initiative highlighted employees answering the question, “How does your job make you feel like a holiday elf?”
Postmaster General Louis DeJoy discussed Delivering for America — and the path that brought him to the Postal Service — at Duke University; visited employees in Georgia, Nevada and California; and addressed the changes still ahead in a video message to the workforce.
And Delivering for America officially became part of postal history when it received its own chapter in Publication 100, The United States Postal Service: An American History.