A sales lead from a customer services supervisor in California has resulted in a shipping deal worth almost $1.5 million for the Postal Service.
Adriana Gayosso, who works at the Santa Fe Springs Post Office, received a call from a customer asking for a special package pickup.
She arranged for the pickup and then found out from the customer that he also used a competitor for shipping and was interested in knowing more about what the Postal Service could offer.
Gayosso took the customer’s contact information and submitted a lead.
David Gonzales, a senior territory representative, followed up with the customer and closed a shipping deal worth $1.46 million in new estimated annualized revenue for the Postal Service.
“When a business customer makes a special request that we can easily and happily fulfill, that then presents an opportunity to find out if there are other ways that USPS can help that business grow,” said Dorothy Muir, a small-business specialist at USPS headquarters in Washington, DC. “Adriana saw that opening and was able to help the customer while growing revenue for the Postal Service.”
Sales generated from employee leads are included in the USPS Delivering for Main Street campaign to raise revenue through sales leads.
The Postal Service is encouraging as many employees as possible to submit at least one lead by Sept. 30 through LEADing Together, a new program that makes it easier to pass along sales tips.
The LEADing Together portal combines the Postal Service’s six employee lead generation programs into one.
Employees who do not have an ACE ID can access the site through LiteBlue by clicking on the LEADing Together slide under the “USPS employee resources” tab. Non-ACE users on mobile devices must log in to LiteBlue before they can go to the LEADing Together page.
Customer 360 users can click on “LEADing Together” to access the site on that platform. Letter carriers who use a mobile delivery device, or MDD, can enter leads while on street mode, under option “U.” Business Connect Portal users have to enter a lead through the Employee Lead Entry site if an activity requires sales assistance or has resulted in a sale.
The Small Business and Lead Generation Programs Blue page has more information about how employees can submit a lead.