More security

To protect against cybercriminals, the Postal Service is now requiring employees to use multifactor authentication to access the self-service profile portal.

Multifactor authentication, or MFA, is an identity verification method in which users provide two or more confirmation factors to gain access to an online account. It is frequently used by banks and other institutions dealing with sensitive personal information.

Employees who have already set up MFA on LiteBlue can sign in to LiteBlue as well as their self-service profile (SSP) using the same MFA. They will be asked to set up a security question after signing in.

Employees who have not set up MFA will receive a notification by mail in the coming weeks with instructions on how to do so.

New employees should follow the instructions in their USPS welcome letter or email to set up MFA.

Employees can use the SSP portal to update their password for accessing human resources online applications, add or change an email address, add or edit MFA preferences, and add or edit security questions.

Employees can update their PIN for interactive voice response transactions by using the new Self-Service PIN Reset application, which can be found on LiteBlue under the Employee Apps heading.

Employees can click on Multifactor Authentication on the LiteBlue sign-in page for more information and to view support material.


Postal Service employees can participate in an upcoming webinar on recognizing the signs of burnout and how to manage it.

“Distinguishing and Extinguishing Burnout” will be held Wednesday, March 29, at 2 p.m. Eastern.

Chelsea Krueger, a wellness nurse consultant with Anthem Blue Cross Blue Shield, will offer self-care reminders, tips for work and available resources.

Advance registration is required. Participation is voluntary. Nonexempt employees may only participate off the clock or during authorized breaks.

For more information, email the USPS Benefits and Wellness team or visit the Wellness LiteBlue page.

News Briefs

Scanning snapshot

Scanning snapshot: A snapshot of Postal Service scanning data shows the national rating was 97.18 percent during the week ending March 17, down -0.12 from one week earlier.

The data was collected March 22.

WestPac led the four areas with a rating of 97.31 percent, while Atlantic ranked last with a 96.94 percent rating.

Among the 51 districts, ID-MT-OR, part of WestPac, ranked first with a 98.18 percent rating, while Illinois 1, part of Central, ranked last with an 94.34 percent rating.

Scanning data allows customers to track their mail and packages, which helps USPS deliver excellent service, boost loyalty and drive revenue.

To see the latest data, go to the Informed Visibility website and select “Customer Experience,” followed by “DES 2 Scan Performance.” Postal Service employees must request Informed Visibility access through eAccess.

Delivery data. From Jan. 1 through March 10, the Postal Service delivered 91.2 percent of First-Class Mail on time when compared with the organization’s service standard, according to data released last week.

During the same period, USPS delivered 94.5 percent of Marketing Mail and 86.8 percent of Periodicals on time, the figures show.

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