A sales lead from a mail processing clerk in California has resulted in a shipping deal worth nearly $17 million for the Postal Service.
Arturo Torres, who works at the Foy Station Post Office in Los Angeles, noticed that a customer was dropping off return packages with a competitor’s packaging but with USPS return labels.
He asked the customer if they were interested in shipping directly with the Postal Service and then took the customer’s contact information and submitted a lead.
Jason Harris, a territory representative, followed up with the customer and closed a shipping deal worth $16,969,197 in new estimated annualized revenue for the Postal Service.
“Arturo’s interaction with the customer took place on the back dock of the Post Office,” said Lou DeRienzo, a small-business senior specialist at USPS headquarters in Washington, DC. “This shows that wherever the customer happens to be is always the best place to ask if USPS can help them grow their business.”
Sales generated from employee leads are included in the USPS Delivering for Main Street campaign to raise revenue through sales leads.
The Postal Service is encouraging as many employees as possible to submit at least one lead by Sept. 30 through LEADing Together, a new program that makes it easier to pass along sales tips.
The LEADing Together portal combines the Postal Service’s six employee lead generation programs into one.
Employees who do not have an ACE ID can access the site through LiteBlue by clicking on the LEADing Together slide under the “USPS employee resources” tab. Non-ACE users on mobile devices must log in to LiteBlue before they can go to the LEADing Together page.
Customer 360 users can click on “LEADing Together” to access the site on that platform. Letter carriers who use a mobile delivery device, or MDD, can enter leads while on street mode, under option “U.” Business Connect Portal users have to enter a lead through the Employee Lead Entry site if an activity requires sales assistance or has resulted in a sale.
The Small Business and Lead Generation Programs Blue page has more information about how employees can submit a lead.