A sales lead from a rural carrier associate in Washington state has resulted in a shipping deal worth more than $75,000 for the Postal Service.
Jared Baldwin, who works at the Chehalis Post Office, talked with a customer on his route who expressed interest in changing delivery carriers.
After talking about some of the ways the Postal Service could help save the customer money, Baldwin submitted a lead with the customer’s contact information.
A sales representative followed up with the customer and closed a shipping deal worth $75,088 in new estimated annualized revenue for the Postal Service.
“Jared has gotten to know his customers and he’s also well-versed in how USPS can help small businesses,” said Dorothy Muir, a small-business specialist at USPS headquarters in Washington, DC. “So, when a customer wanted information, he knew he could help and bring in more revenue for USPS.”
Successful leads such as Baldwin’s are included in the USPS Delivering for Main Street campaign to raise revenue through sales leads.
The Postal Service is encouraging as many employees as possible to submit at least one lead by Sept. 30 through LEADing Together, a new program that makes it easier to pass along sales tips.
The LEADing Together portal combines the Postal Service’s six employee lead generation programs into one.
Employees who do not have an ACE ID can access the site through LiteBlue by clicking on the LEADing Together link under the “USPS employee resources” tab.
Employees with USPS-issued mobile devices can use the LEADing Together app.
Customer 360 users can click on “LEADing Together” to access the site on that platform. Letter carriers who use a mobile delivery device, or MDD, can enter leads while on street mode, under option “U.”
The Small Business and Lead Generation Programs Blue page has more information about how employees can submit a lead.