Printer problems?

Postal Service employees and contractors can now schedule appointments with the IT Service Desk to resolve printer-related issues.

Employees and contractors with printer problems are encouraged to try to fix the issue themselves by using the knowledge base on the USPS ServiceNow portal.

If a solution using the knowledge base isn’t found, employees and contractors can create a ticket for printer support through ServiceNow.

“Creating your own ticket helps IT to prioritize and manage requests efficiently and ensures that your issue is addressed as quickly as possible,” said Hung Bui, senior director for endpoint technology support.

If the printer issue cannot be resolved through self-help or by creating a ticket, employees and contractors can schedule an appointment by calling the IT Service Desk at 800-USPS-HELP.

Callers will be asked to select an appointment window to receive a callback.

“We want to make sure that you have the support you need to perform your duties effectively and efficiently,” Bui said.

Mental health at work

Postal Service employees can participate in an upcoming webinar on mental health in the workplace.

The session, a partnership between the USPS Wellness team and Aetna, will be held May 9 at noon Eastern.

The webinar will explore what to do when a colleague appears to be suffering from a mental health condition, tools to help, how to have hard conversations, and ways to offer support.

Participants must register before the event on the webinar website.

Following the session, every registrant will receive an email with a link to a recording of the webinar.

Participation is voluntary. Nonexempt employees may only participate off the clock or during authorized breaks.

Additional wellness resources can be found on the USPS Wellness LiteBlue page. For more information, email the Benefits and Wellness team.