Open lines

The National Postal Forum, the mailing and shipping industry’s largest annual conference, will be held May 21-24 at the Charlotte Convention Center in North Carolina.

This year’s theme is “Delivering for America: Vision. Strategy. Action.” Postmaster General Louis DeJoy will deliver the opening address for the general session on Monday, May 22.

His remarks will focus on the Postal Service’s progress since the inception of the Delivering for America plan, and “upcoming priorities to position USPS, and its customers, well for the future,” according to the website for the forum, also known as NPF.

Several officer-led sessions will be featured at the conference, including:

• Delivering in a Crisis: National Infrastructure and USPS, with DeJoy; Steve Monteith, chief customer and marketing officer; and Pritha Mehra, chief information officer.

Transforming the Customer Shipping Experience, with Mehra and Steve Dearing, acting chief data and analytics officer.

From the Dock to the Door: Beyond Delivery, with Dr. Josh Colin, chief retail and delivery officer; and Angela Curtis, delivery operations vice president.

A Tuesday keynote address, “Implementing the Transformation at USPS,” will be led by several officers, and Wednesday will feature a first-ever town hall-style meeting with the Postmaster General.

USPS certification courses in mail design, direct mail marketing and mail center management will also be offered.

The National Postal Forum is a not-for-profit educational corporation founded in 1968 to ensure open lines of communication between USPS and business customers.

Service performance

The Postal Service has launched a service performance dashboard, one of the operational reforms included in the Postal Service Reform Act.

After prompting users to enter only a ZIP Code, the website provides customers with a variety of useful information, including the percentage of on-time delivery for specific mail and shipping products in each USPS district.

This data, updated weekly, is based on scans collected when mail enters the network, during processing and at the point of delivery.

The dashboard is available online.

One of the goals of Delivering for America, the Postal Service’s 10-year plan for achieving financial sustainability and service excellence, is to ultimately deliver at least 95 percent of all mail and shipping products on time. The organization considers this new dashboard to be an important milestone toward that goal.

The May 19 news release has additional information.

Labor update

The Postal Service and the National Association of Letter Carriers (NALC) have agreed to continue contract negotiations on a new collective bargaining agreement through the mediation period.

NALC represents more than 210,000 letter carriers nationwide.

Taking the reins

A sales lead from a retail associate in Hawaii has resulted in a shipping deal worth almost $4,400 for the Postal Service.

Kyuhea Jung, who works at the Wahiawa Post Office, noticed a customer was coming in a few times a week to mail packages.

After talking with the customer and finding out they were interested in getting more information about USPS shipping services, Jung got the customer’s contact information and submitted a lead.

A sales representative followed up with the customer and closed a shipping deal worth $4,394 in new estimated annualized revenue for the Postal Service.

Jung has submitted 15 leads since July 2022, when she learned of the USPS lead submission program, and “has taken the reins and ran with it,” explained Liane Kim, the officer in charge at Wahiawa Post Office.

Sales generated from employee leads are included in the USPS Delivering for Main Street campaign to raise revenue through sales leads.

The Postal Service is encouraging as many employees as possible to submit at least one lead by Sept. 30 through LEADing Together, a new program that makes it easier to pass along sales tips.

The LEADing Together portal combines the Postal Service’s six employee lead generation programs into one.

Postal employees with ACE IDs can submit leads through the new Employee Lead Entry site on Blue by selecting the “LEADing Together” link under “Featured Topics.”

Employees who do not have an ACE ID can access the site through LiteBlue by clicking on the LEADing Together link under the “USPS employee resources” tab.

Employees with USPS-issued mobile devices can use the LEADing Together app.

Customer 360 users can click on “LEADing Together” to access the site on that platform. Letter carriers who use a mobile delivery device, or MDD, can enter leads while on street mode, under option “U.”

The Small Business and Lead Generation Programs Blue page has more information about how employees can submit a lead.