A sales lead from a letter carrier in Pennsylvania has resulted in a $349,000 shipping deal for the Postal Service.
Nicole Spencer, who works in the Curwensville Post Office, got a question about Priority Mail from the shipping manager at a local business.
Spencer asked some follow-up questions and the customer expressed interest in speaking with a shipping specialist.
The Postal Service employee used her mobile delivery device to submit a lead.
USPS sales representatives followed up with the customer and closed a shipping deal worth $348,985 in new estimated annualized revenue.
“Michelle’s quick response and knowledge of the LEADing Together program led to a win for USPS and the customer,” said Sharon John, a business lead development specialist for Pennsylvania 1 District.
Sales generated from employee leads are included in the USPS Delivering for Main Street campaign to raise revenue through sales leads.
The Postal Service is encouraging as many employees as possible to submit at least one lead by Sept. 30 through LEADing Together, a new program that makes it easier to pass along sales tips.
The LEADing Together portal combines the Postal Service’s six employee lead generation programs into one.
Employees who do not have an ACE ID can access the site through LiteBlue by clicking on the LEADing Together link under the “USPS employee resources” tab.
Employees with USPS-issued mobile devices can use the LEADing Together app.
Customer 360 users can click on “LEADing Together” to access the site on that platform. Letter carriers who use a mobile delivery device, or MDD, can enter leads while in street mode, under option “U.”
The Small Business and Lead Generation Programs Blue page has more information about how employees can submit a lead.