Daily News: September 07, 2023

Selling point

LEADing Together app gets upgrade
The upgraded LEADing Together app has tips on starting conversations with customers and information about USPS products and services.

The Postal Service has updated its LEADing Together sales lead submission app.

In addition to allowing employees to easily submit leads and follow their progress, the updated version includes tips on how to start conversations with customers and how to ensure quality leads.

It also provides information on the USPS products and services small businesses use the most.

“The upgraded version provides more information for employees to help them speak to business customers and get the information needed to submit a lead, making the lead process easier than ever,” said Lou DeRienzo, a small-business senior specialist at USPS headquarters in Washington, DC.

The LEADing Together app can be used on all USPS-issued mobile phones and tablets.

LEADing Together combines the Business Connect, Clerks Care, Customer Connect, Mail Handlers, Rural Reach and Submit a Lead programs into one, using a common portal for current employees and retirees to enter customer information.

The Small Business and Lead Generation Programs page on Blue has more information.

Finances and health

Webinar to be held Sept. 12
The Sept. 12 session will show how to develop a philosophy around money and personal growth.

Postal Service employees can participate in an upcoming webinar on the link between financial and personal health.

The session, “The Connection Between Emotional and Financial Well-being,” will be held Sept. 12 at noon Eastern.

A representative from GEHA, a not-for-profit provider of health plans for federal employees, will show how to develop a personal philosophy around financial management and personal growth.

Participants must register beforehand on the webinar website. After signing up, directions will be emailed to each registrant.

Following the event, the webcast will be available for on-demand access.

Participation is voluntary. Nonexempt employees may only participate off the clock or during authorized breaks.

For more information, email the USPS Wellness team or go to the USPS Wellness LiteBlue page.

News Briefs

Scanning snapshot

Delivery data, Click-N-Ship also highlighted
WestPac was the area leader in scanning during the week ending Sept. 1, while California 6 finished first among the districts.

Scanning snapshot. A snapshot of Postal Service scanning data shows the national rating was 95.80 percent during the week ending Sept. 1, up 0.18 percent from one week earlier.

The data was collected Sept. 6.

WestPac led the four areas with a rating of 96.59 percent, while Southern ranked last with a 95.41 percent rating.

Among the 50 districts, California 6, part of WestPac Area, ranked first with a 97.61 percent rating, while Illinois 1, part of Central Area, ranked last with an 89.96 percent rating.

Scanning data allows customers to track their mail and packages, which helps USPS deliver excellent service, boost loyalty and drive revenue.

To see the latest data, go to the Informed Visibility website and select “Customer Experience,” followed by “DES 2 Scan Performance.” Postal Service employees must request Informed Visibility access through eAccess.

Free supplies on Click-N-Ship. Customers can now request expedited packaging supplies when placing a Click-N-Ship label order.

Requests for free Priority Mail, Priority Mail International, Priority Mail Express and Priority Mail Express International supplies will be processed within one business day of order receipt and shipped with USPS Ground Advantage within 2-5 days. Shipment with Priority Mail (1-3 days) is available for a fee.

The Postal Service made the change to reduce the number of transactions customers need to make to meet their shipping needs. For more information, email expeditedpackaging@usps.gov.

Delivery data. From July 1-Aug. 25, the Postal Service delivered 91.5 percent of First-Class Mail on time when compared with the organization’s service standard, according to data released last week.

During the same period, USPS delivered 95.3 percent of Marketing Mail and 86.2 percent of Periodicals on time, the figures show.

Got news? Email your submissions to uspslink@usps.gov.