A sales lead from a letter carrier in California has led to a shipping deal worth nearly $340,000 for the Postal Service.
Maud Scorza, who works at the Hawthorne Post Office, assisted a business owner who called for information on package pickups.
The customer came to the Post Office to thank Scorza personally, sharing that his package volume would increase within the year.
After hearing that information, the Postal Service employee got the business owner’s information and submitted a lead.
Joshua Henry Sr., a territory representative, followed up with the customer and closed a shipping deal worth $339,000 in new estimated annualized revenue for the Postal Service.
“If customers inquire about missing packages that were shipped through another company, Maud asks them if they want to ship with USPS directly,” said Caroline Pham, a business lead development specialist for California 5 District. “She also asks small-business owners if they want to market their businesses with Every Door Direct Mail.”
Sales generated from employee leads are included in the USPS Delivering for Main Street campaign to raise revenue through sales leads.
The Postal Service is encouraging as many employees as possible to submit at least one lead by Sept. 30 through LEADing Together, a new program that makes it easier to pass along sales tips.
The LEADing Together portal combines the Postal Service’s six employee lead generation programs into one.
Employees who do not have an ACE ID can access the site through LiteBlue by clicking on the LEADing Together link under the “USPS employee resources” tab.
Employees with USPS-issued mobile devices can use the LEADing Together app.
Customer 360 users can click on “LEADing Together” to access the site on that platform. Letter carriers who use a mobile delivery device, or MDD, can enter leads while in street mode, under option “U.”
The Small Business and Lead Generation Programs Blue page has more information about how employees can submit a lead.