Survey says

Employees and customers of the Highland, IN, Post Office are about to see a familiar face on one of the longest-running game shows on television.

Chandra Kimmons and a team of her relatives will soon appear on an episode of “Family Feud,” where she says she proudly identified herself to host Steve Harvey as a USPS customer services manager.

“I’m too excited about my 15 minutes of fame,” Kimmons said.

Postal Service employee Chandra Kimmons describes her experience on the “Family Feud” game show as “delightful, fun and beautiful.”

The episode is scheduled to air Sept. 26.

She is joined by her daughter Quiana Jones and cousins Saprina Wadley, Jennifer Wadley and Lakeya Rochelle “Sugar” Ritchie. They play as Team Echols — the last name shared by the Postal Service employee’s grandmother and Jennifer’s mother, who were sisters.

The team first applied to be on the show in 2020 and was accepted, but the COVID-19 pandemic delayed their taping in Atlanta until this year.

“I was sure to check with my district manager about appearing on the show,” Kimmons said.

She began her career with USPS in 1997 and worked as a letter carrier for 18 years before moving into supervisory positions.

“Family Feud” debuted in 1976. The show features two families who compete to name the most popular answers to survey questions to win a cash prize of $20,000.

The episode with Team Echols will help kick off the show’s newest season. Viewers can check local listings or use the “Family Feud” website to find stations and broadcast times.

The show asks contestants not to reveal the outcome of the match.

“It was a very delightful, fun and beautiful experience. I loved it. I want to go back,” said Kimmons.

Personal touch

A sales lead from a letter carrier in California has led to a shipping deal worth nearly $340,000 for the Postal Service.

Maud Scorza, who works at the Hawthorne Post Office, assisted a business owner who called for information on package pickups.

The customer came to the Post Office to thank Scorza personally, sharing that his package volume would increase within the year.

After hearing that information, the Postal Service employee got the business owner’s information and submitted a lead.

Joshua Henry Sr., a territory representative, followed up with the customer and closed a shipping deal worth $339,000 in new estimated annualized revenue for the Postal Service.

“If customers inquire about missing packages that were shipped through another company, Maud asks them if they want to ship with USPS directly,” said Caroline Pham, a business lead development specialist for California 5 District. “She also asks small-business owners if they want to market their businesses with Every Door Direct Mail.”

Sales generated from employee leads are included in the USPS Delivering for Main Street campaign to raise revenue through sales leads.

The Postal Service is encouraging as many employees as possible to submit at least one lead by Sept. 30 through LEADing Together, a new program that makes it easier to pass along sales tips.

The LEADing Together portal combines the Postal Service’s six employee lead generation programs into one.

Postal employees with ACE IDs can submit leads through the new Employee Lead Entry site on Blue by selecting the “LEADing Together” link under “Featured Topics.”

Employees who do not have an ACE ID can access the site through LiteBlue by clicking on the LEADing Together link under the “USPS employee resources” tab.

Employees with USPS-issued mobile devices can use the LEADing Together app.

Customer 360 users can click on “LEADing Together” to access the site on that platform. Letter carriers who use a mobile delivery device, or MDD, can enter leads while in street mode, under option “U.”

The Small Business and Lead Generation Programs Blue page has more information about how employees can submit a lead.