A sales lead from a postmaster in California has led to a shipping deal worth almost $203,000 for the Postal Service.
Tami McDonald, who has led the Downey Post Office since 2020, spoke to a business owner in the retail lobby who asked for information about USPS shipping rates.
She took the customer’s information and submitted a lead.
John Waldeck Sr., an inside sales representative, followed up with the customer and closed a shipping deal worth $202,992 in new estimated annualized revenue.
“The postmaster recognized a good opportunity when she saw it and is always willing to go the extra mile to support our customers,” said Lou DeRienzo, a small-business senior specialist at USPS headquarters in Washington, DC. “She recognized the customer needed assistance beyond what she could personally provide and submitted a lead so the customer could get the proper help.”
Sales generated from employee leads are included in the USPS Delivering for Main Street campaign to raise revenue through sales leads.
The Postal Service is encouraging as many employees as possible to submit at least one lead by Sept. 30 through LEADing Together, a new program that makes it easier to pass along sales tips.
The LEADing Together portal combines the Postal Service’s six employee lead generation programs into one.
Employees who do not have an ACE ID can access the site through LiteBlue by clicking on the LEADing Together link under the “USPS employee resources” tab.
Employees with USPS-issued mobile devices can use the LEADing Together app.
Customer 360 users can click on “LEADing Together” to access the site on that platform. Letter carriers who use a mobile delivery device, or MDD, can enter leads while in street mode, under option “U.”
The Small Business and Lead Generation Programs Blue page has more information about how employees can submit a lead.