Growing together

The Delivering for America plan is helping USPS and business customers move into the future, Postmaster General Louis DeJoy told commercial mailers last week.

“With collaboration, with engagement, with competitive spirit, we will grow together,” he said.

DeJoy spoke during National Postal Customer Council Week, which is held each year to showcase the local organizations that help USPS and mailers forge stronger working relationships.

In addition to addressing the Greater Boston Postal Customer Council in person, the postmaster general offered a Delivering for America update in a video that was shown at PCC Week events across the nation.

Before the Delivering for America plan was introduced in 2021, he said, the Postal Service was struggling under the weight of its financial and operational challenges.

“Today, we are different. While not out of the woods yet, we are trying to propel ourselves to our future by ridding ourselves of the many failed practices of the past and by engaging in many new strategies to improve and compete in the marketplace,” DeJoy said.

Through Delivering for America, USPS is working to improve operations, grow revenue, provide excellent service and create employment stability.

For business customers in particular, this means the organization is moving toward an operational model that will dramatically improve speed, reliability and efficiency while reducing costs, DeJoy explained.

Additionally, the Postal Service is focused on adding value to mailing and shipping offerings and creating new offerings that provide excellent value.

“Our transformation is far from complete,” DeJoy said. “It is a journey, and you are part of our progress toward being the high-performing organization you need us to be.”


Taking care of business

A sales lead from a postmaster in California has led to a shipping deal worth almost $203,000 for the Postal Service.

Tami McDonald, who has led the Downey Post Office since 2020, spoke to a business owner in the retail lobby who asked for information about USPS shipping rates.

She took the customer’s information and submitted a lead.

John Waldeck Sr., an inside sales representative, followed up with the customer and closed a shipping deal worth $202,992 in new estimated annualized revenue.

“The postmaster recognized a good opportunity when she saw it and is always willing to go the extra mile to support our customers,” said Lou DeRienzo, a small-business senior specialist at USPS headquarters in Washington, DC. “She recognized the customer needed assistance beyond what she could personally provide and submitted a lead so the customer could get the proper help.”

Sales generated from employee leads are included in the USPS Delivering for Main Street campaign to raise revenue through sales leads.

The Postal Service is encouraging as many employees as possible to submit at least one lead by Sept. 30 through LEADing Together, a new program that makes it easier to pass along sales tips.

The LEADing Together portal combines the Postal Service’s six employee lead generation programs into one.

Postal employees with ACE IDs can submit leads through the new Employee Lead Entry site on Blue by selecting the “LEADing Together” link under “Featured Topics.”

Employees who do not have an ACE ID can access the site through LiteBlue by clicking on the LEADing Together link under the “USPS employee resources” tab.

Employees with USPS-issued mobile devices can use the LEADing Together app.

Customer 360 users can click on “LEADing Together” to access the site on that platform. Letter carriers who use a mobile delivery device, or MDD, can enter leads while in street mode, under option “U.”

The Small Business and Lead Generation Programs Blue page has more information about how employees can submit a lead.