Sales leads from a clerk in Michigan have led to shipping deals worth more than $167,000 for the Postal Service.
Michelle Muse, who works at the Fort Street Post Office in Detroit, heard a concern from a customer and then jumped into action by submitting a lead.
Richard Peeples, a territory sales executive, followed up with the customer, resulting in a deal worth $105,761.
“Because of a price change, the customer was thinking about using another shipping company. Michelle turned a problem into a sale,” said LaDonna Smith, a Michigan 1 District customer relations coordinator.
Muse later submitted a lead for another company.
Matthew Schultz, a senior inside sales representative, followed up with the company and closed a deal worth $61,624 in new estimated annualized revenue for the Postal Service.
The combined total of Muse’s leads is $167,385.
Sales generated from employee leads are included in the USPS Power of One campaign to raise revenue through sales leads.
The Postal Service is encouraging as many employees as possible to submit at least one lead by Sept. 30 through LEADing Together, a new program that makes it easier to pass along sales tips.
The LEADing Together portal combines the Postal Service’s six employee lead generation programs into one.
Employees who do not have an ACE ID can access the site through LiteBlue by clicking on the LEADing Together link under the “USPS employee resources” tab.
Employees with USPS-issued mobile devices can use the LEADing Together app.
Customer 360 users can click on “LEADing Together” to access the site on that platform. Letter carriers who use a mobile delivery device, or MDD, can enter leads while in street mode, under option “U.”
The Small Business and Lead Generation Programs Blue page has more information about how employees can submit a lead.