A lead from a retail associate in California has led to a shipping deal worth more than $205,000 for the Postal Service.
Evelyn Riley, who works at the Bicentennial Post Office in West Hollywood, assisted a customer who wanted to mail more than 100 packages at the retail counter.
Riley told the customer about USPS commercial shipping rates, free package pickups and free Priority Mail shipping supplies.
The customer asked for more information, so Riley submitted a lead.
Felicia Colbert, a territory sales representative, followed up with the customer and closed a deal worth $205,176.80 in new revenue for the Postal Service.
Riley said she looks for ways to help business owners with their shipping or marketing needs.
“I inform the customers that we offer the best shipping rates, and we don’t have any surcharges,” Riley said.
Sales generated from employee leads are included in the USPS Power of One campaign to raise revenue through sales leads.
The Postal Service is encouraging as many employees as possible to submit at least one lead by Sept. 30, 2024, through LEADing Together, a new program that makes it easier to pass along sales tips.
The LEADing Together portal combines the Postal Service’s six employee lead generation programs into one.
Employees who do not have an ACE ID can access the site through LiteBlue by clicking on the LEADing Together link under the “USPS employee resources” tab.
Employees with USPS-issued mobile devices can use the LEADing Together app.
Customer 360 users can click on “LEADing Together” to access the site on that platform. Letter carriers who use a mobile delivery device, or MDD, can enter leads while in street mode, under option “U.”
The Small Business and Lead Generation Programs Blue page has more information about how employees can submit a lead.