Olivia Allee, a rural carrier associate, was making deliveries in December in California, MO, when she spotted an older customer who’d fallen outside.
The man asked Allee for help, but she couldn’t safely lift him, so she immediately called 911.
The Postal Service employee then located a blanket to warm him until emergency responders arrived.
Paramedics praised Allee for her lifesaving actions on a day when temperatures plunged below zero, and the customer mailed a letter of thanks to the local Post Office after he recovered from the incident.